Retail Camp & Hike Lead
Framingham, Massachusetts
At Public Lands you can turn your passion for the outdoors into a career. Our mission is to celebrate and protect our public lands, ensuring everyone can explore our great outdoors.
We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. On our team, everyone plays a critical role providing genuine, helpful, and friendly service to equip explorers of all levels for their next adventure outdoors.
If you are ready to make a difference and take the next step in your career, apply to join our team today!
OVERVIEW:
The Camp/Hike Sales Lead will bring their passion and experience to life by utilizing their expertise toeducate and advocate for our explorers in store experience. The lead will be expected to providethoughtful product recommendations that fit the skill/experience level of each explorer that visitsPublic Lands. As the Camp/Hike Sales Lead they are responsible for directing workflow and overseeingthe daily operations within the department under the direction of the Assistant Store Manager. Inaddition, through elevated customer service the lead will build meaningful relationships withexplorers within the camping and hiking communities. Additional responsibilities will also includedriving results, ensuring Company standards, and assisting with storewide operations as needed.
Responsible for driving the highest level of customer service within our Camp/Hikedepartment while engaging in behaviors that are in-line with company’s service and sellingstandards.
Bring to life the power of opinion. Making sure the explorer experience includes productexperts who provide consultative advice while demonstrating excellent product knowledge.
Uphold Public Lands standards for merchandise presentation, showcasing the best appareland equipment brands in sporting goods by following established floor sets, signingrequirements, price changes, replenishment and recovery processes, in-stock, etc.
Guide and educate explorers through their purchase by communicating information on useand maintenance of their Camp/Hike equipment and accessories.
Assist the store management team with general supervision in the store in accordance with
Company policies and procedures, including opening and closing the store, performing FrontEnd and Cash Office functions.
Assist manager with department scheduling, directing workflow, daily guide assignments, andmonitoring project status.
Communicate information to department guides regarding Company initiatives, programs,promotions, etc.
Maintaining Company loss prevention standards and controls
Perform other tasks as assigned by management.
Assist with training associates on Company procedures and programs; this includes newassociate training and cross training current associates.
Train and mentor new hires by sharing experience, knowledge, and best practices.
Sharetimely feedback on projects, tasks and deliverables.
QUALIFICATIONS:
Flexible availability – including nights, weekend, and holidays.
Prior retail sales experience (or customer-focused experience) preferred.
Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to25 times per hour).
Ability to work extended periods of time (up to 4 hours) standing or walking.
Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.
Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).
