This position is responsible for leading and coordinating all omni-channel activities in the store including: Curbside Pick-up, Ship-from-Store (SFS) and Buy Online Pick-up In-Store (BOPIS). Responsibilities also include conducting loss prevention procedures related to omni-channel activities and training associates on omni-channel tasks.
Omni-Channel Lead Tasks:
Effectively lead associates through the daily SFS pick and pack process according to company standard operating procedures
Ensure a sufficient quantity of SFS supplies are on hand to meet demand (bags, boxes, packing tape, toner, free return labels, etc.)
Assist in the completion of incoming BOPIS orders including picking, pack, and staging the orders for customer pickup
Support the Customer Pickup Process of BOPIS orders by retrieving orders from the stage/holding area in a timely manner
Complete the BOPIS aged order review on a daily basis including review of orders, changing status in the system and returning product to the sales floor
Provide feedback to the management team on the omni-channel activities that are occurring in the store
Complete daily FedEx Box Count Audits according to company Inventory Control and Loss Prevention standards
Maintain the SFS Box Count and Store Manager Box Audit Binder to company standards
Assist in the completion of SFS box audits according to company standards
Train associates on the SFS and BOPIS system and the documented Standard Operating Procedures
Our teammates go beyond the expected, providing genuine, helpful and friendly service to help athletes perform at their best and enjoy their sport.
COMMITTED TO INCLUSION & DIVERSITY.
We actively seek to create an inclusive and diverse workforce, reflecting the communities we serve. Doing so strengthens our ability to serve all our athletes and drive innovation and growth.
HAVE A PASSION FOR SPORTS.
We believe that sports make people better and we’re determined to be the best sports company in the world. Whether you’re an athlete or sports enthusiast, we bring our passion for the game into everything we do.
GET BETTER EVERY DAY.
The journey is never over. We know that to be the best, we must get a little better each day. We focus on delivering 1% more in everything we do.
What we’re looking for
Flexible availability – including early morning, nights/overnights, weekend, and holidays
Problem solving and troubleshooting capabilities
Strong details orientation
Superior organizational abilities
Process and Procedure oriented
DICK’S Sporting Goods is an Equal Opportunity Employer.