WHAT YOU’LL do in this role
Description
We’re building something new in Victor, NY. A destination devoted to sports. A place where the community will gather and be inspired. To create this new experience, we’re building a team that will dream big, obsess over the athlete (our customer), inspire teammates and challenge every ‘normal’ thing about retail.
Join our team as our Sports Programming Lead, also referred to as our In-Store Coach and help us redefine sports retail. We’re seeking a sports professional to provide top level sports and athletic programming for children and families. This is an exciting opportunity for teachers or sports professionals involved with athletics, youth coaching and those who enjoy working with kids.
In this role you’ll support our in-store sport events – both on and off the field. No really, we’re going to have an outdoor field! You will have the unique opportunity to bring our first ever outdoor field to life. From cleat fittings to winter ice skating – you’ll be a key player in the success of the field.
In addition to in-store events, you’ll have the opportunity to lead DICK’S sponsored camps, clinics and programs – bringing your passion and expertise for sports to our Victor, NY experience.
The role you’ll play:
- Responsible for driving the highest level of customer service, ensuring our teammates are driving the DICK’S common purpose and delivering hassle-free, engaging, athlete-first service.
- Lead field programming as a Coach, guiding our athletes to have fun and participate, safely.
- Build relationships with local schools, community organizations, sports leagues, home school organizations, to leverage for partnerships and field events.
- Work with the Community Team to bring clinics, camps, afterschool programming, to the Field.
- Oversee and manage the needs of Field events (hiring referees, equipment maintenance, field maintenance)
- Partner with experts and/or vendors for new programming opportunities.
- Provide outstanding teammate training and coaching to deliver on the store vision and experience. This could include one-on-one teammate conversations, facilitating group training sessions and conducting role play exercises.
- Adjust priorities and manage time wisely in a fast-paced, ever-changing environment
- Adhere to all loss prevention standards
- As business needs arise, support the store leadership team in any way to deliver on our Common Purpose
What we’re looking for
Qualifications
The experience we’re looking for:
- At least 2 years of customer service experience preferred
- Previous experience coaching or youth program leadership preferred
- Flexible availability including nights, weekend, and holidays
- Passion for retail and sporting goods
- Excellent communication, operations and organizational skills
- Strong relationship building experience
A passion for relentless improvement, embracing and driving positive change
