As Senior Product Manager of OmniChannel fulfillment, you will drive the product vision for both Buy Online Pickup In-Store, Curbside Pickup, and Ship from Store experiences for Dick’s Sporting Goods and Golf Galaxy. You will be empowered to build roadmaps for teammates and athlete facing products, work closely with key operational stakeholders to ensure our in-store and curbside experiences wow our athletes and teammates. At DICK’s we provide ourselves in getting out in the stores and talking to athletes regularly and gathering valuable feedback to inform your product backlogs. You will leverage lean product methodologies, working on a balanced team of UX designers practicing user centered design, and engineers using extreme programming frameworks. We obsess over the athlete and are looking for a seasoned product manager that gets excited about problem identification, value assessment, and continuously iterating until the outcome has been achieved.
Interacts with all functional areas of the company including UX/UI Design, Engineering, Executive Management, and Business stakeholders (Site Merchandising, Content, Marketing, Store Operations, Fulfillment, Customer Service) This is a unique role that brings cohesion and coordination to enterprise initiatives by blending strategy, conclusions, and tactics to achieve business results. You must work strategically, driving ideas for growth and new opportunities, while tactically solving customer and business problems that exist in existing products.
Job Duties & Responsibilities:
Strategy & Planning
Product Strategy & Roadmap – You own the vision, strategy and roadmap for your Product area. Must be able to distill the “fire hose” of insights, data, and requests into an actionable roadmap inclusive of customer and business partners needs to build both incremental and innovative experiences for your customers. Ensures that value is delivered early, often, and in-sync with customer goals.
Customer Value & Business Outcomes – Ensures a business outcome is achieved and customers receive a product that provides value, whether it’s an MVP or mature product with a new feature. Goes above and beyond defining and delivering. Requires a solid understanding of the inter-relations of our business – financial, marketing, sales, legal, partnerships, customer service, stores, technical capabilities, user experience.
Know Your Business – Accountable for results. Whether that is maximizing metrics, managing expectations, addressing customer feedback, or prioritizing the backlog. Knowing your numbers, competitors, who is doing what, the next big thing, suggesting innovative ideas to POC and constantly striving to increase revenue and conversion are primary responsibilities for your role. You will provide regular reporting to executive management along with strategies to constantly improve the numbers, hit revenue goals, and maximize return on investment.
Product Decisions – you will be called upon to make tough decisions, whether it is a go/no-go decision, balancing risks versus reward, pros/cons, dependencies, cost/benefit analysis, or ROI of resource investment. You must stand behind your decision with facts and data. Must be able to recognize when to change course and reverse a decision, subscribing to the philosophy of learning fast, and moving on.
Delivery & Execution
Features – creates accurate user stories and prioritizes the backlog; working with the team to groom, refine, and ultimately deliver the feature.
Ceremonies – Participates in standups, planning sessions, demos, and retrospectives. Fosters team collaboration, co-creation, and open communication.
Testing and Research – Formulates hypothesis to A/B test, prototype, or research, continually refining the product until desired outcome is achieved. Ensures successful tests are translated into new site features.
Vendors – Accountable for the day to day interaction and management of a handful of key vendor partners, regularly holding business reviews, monitoring SLAs, managing RFPs, negotiating contracts and managing budgets for those services.
Change Influencer – Acts as an agent of change within your team, organization, and leading to embrace new methodologies, processes, efficiencies and challenging the status quo. Constantly pushing and asking why even if it’s to Senior Executives. You must be a strong communicator and partner, capable of influencing a team of designers, developers, stakeholders, and executives to achieve value early and often.
Leader – Senior product managers control the destiny of Products for the organization. You must evangelize the roadmap; distill complex technical concepts into plain language for stakeholders, and advocate for the customer. Ensuring alignment across your group and the Product organization.
Partnering – Partners with business and technology stakeholders to define and ensure successful delivery of our consumer and associate facing Commerce experiences. Manages stakeholder expectations and provides education to requestors on prioritization, ROI, and roadmap.
Staff Management – May lead a team of 1 – 3 Product Managers.
Knowledge, Skills & Abilities:
Prior experience managing and leading high-performance teams.
Proven track record of delivering world-class product and experiences.
Capable of quickly establishing and fostering partnerships with executives and other stakeholders in a highly cross-functional, matrixed organization.
Demonstrated ability to manage multiple products, and shifting priorities through effective planning, prioritization, delegation and coordination across teams and vendors.
Experience with Agile methodologies (epics, features, stories), modern software development practices (test driven development, paired programming, continuous deployment), and tools (Jira, Pivotal).
Our teammates know that there is an athlete behind every in-store and eCommerce transaction. We go beyond the expected to build technology that makes the DICK’S Sporting Goods’ experience innovative and hassle-free.
COMMITTED TO INCLUSION & DIVERSITY.
We actively seek to create an inclusive and diverse workforce, reflecting the communities we serve. Doing so strengthens our ability to serve all our athletes and drive innovation and growth.
HAVE A PASSION FOR SPORTS.
We believe that sports make people better and we’re determined to be the best sports company in the world. Whether you’re an athlete or sports enthusiast, we bring our passion for the game into everything we do.
GET BETTER EVERY DAY.
The journey is never over. We know that to be the best, we must get a little better each day. We focus on delivering 1% more in everything we do.
What we’re looking for
5 – 7 Years of experience with relevant education linked to Product Management, or 10+ years without relevant experience linked to Product Management.
E-commerce or relevant experience, product management or digital strategy with retail, mobile or enterprise commerce platforms preferred.