At Public Lands, we exist to celebrate and protect public lands for all. We believe these national treasures are meant to be explored, protected and celebrated so they may live on for generations. With this in mind, we seek to empower the passionate, to guide the curious and to celebrate the courageous on their journey to thrive outside. Our mission grounds us in the communities we serve and drives our commitment to inspire and enable a diverse community of people to experience the profound power of the outdoors, either in their backyards or in our nation’s public lands. We are also committed to our unmatched set of standards for environmental practices.
At the core of our brand is a dedication to provide products and experiences to any explorer in an effort to grow the number of people who love and seek to protect our public lands. We are driven to meet each explorer where they are in their journey, and to do it with an unapologetic commitment to style, quality and service. Our retail locations are designed to inspire and fuel a need to get outside. Our team lives and breathes for their next adventure, no matter how big or small. We are outdoor humans – connected by a common passion, shared experiences and style that is all our own.
The Omni Lead position is a Full-Time role responsible for leading and coordinating all omni-channel activities in the store including: Curbside Pick-up, Ship-from-Store (SFS) and Buy Online Pick-up In-Store (BOPIS). Responsibilities also include conducting loss prevention procedures related to omni-channel activities and training associates on omni-channel tasks.
Omni (Fulfillment) Lead Duties:
Effectively lead Guides (our associates) through the daily SFS pick and pack process according to company standard operating procedures
Ensure a sufficient quantity of SFS supplies are on hand to meet demand (bags, boxes, packing tape, toner, free return labels, etc.)
Assist in the completion of incoming BOPIS orders including picking, pack, and staging the orders for customer pickup
Support the Customer Pickup Process of BOPIS orders by retrieving orders from the stage/holding area in a timely manner
Complete the BOPIS aged order review on a daily basis including review of orders, changing status in the system and returning product to the sales floor
Provide feedback to the management team on the omni-channel activities that are occurring in the store
Complete daily FedEx Box Count Audits according to company Inventory Control and Loss Prevention standards
Maintain the SFS Box Count and Store Manager Box Audit Binder to company standards
Assist in the completion of SFS box audits according to company standards
Train associates on the SFS and BOPIS system and the documented Standard Operating Procedures
All Guides, (our associates), are required to adhere to all safety policies and procedures. Additionally, as business needs arise, other tasks may become necessary.