We’re building something new in Knoxville, TN. A destination devoted to sports. A place where the community will gather and be inspired. To create this new experience, we’re building a leadership team that will dream big, obsess over the athlete (our customer), inspire teammates and challenge every ‘normal’ thing about retail.
As a Store Loss Prevention Manager, you will support the Store Leadership team in achieving company objectives by managing all Loss Prevention programs and policies within the store. This key role will have the tremendous responsibility of keeping our teammates, our athletes and our store safe.
In addition you may provide multi-store support with regard to external theft mitigation and combatting Organized Retail Crime trends. This includes networking with law enforcement, loss prevention professionals and other retailers to identify and create comprehensive case files for repeat external theft perpetrators and minimize exposure to loss and fraud. This position will further support the District Loss Prevention Manager(s) by conducting awareness training, root cause analysis and threat assessments.
Detection, investigation, and documentation of Organized Retail Crime, and other violations of law and/or company policy.
Oversee case development and disposition and effectively manage multiple case assignments.
Utilization of analytics, social media and third party websites to initiate and support investigations.
Monitor for indicators of external and internal loss and report any and all circumstances or incidents to the District Loss Prevention Manager.
Utilization of covert equipment within DICK’S Sporting Goods policy
Proactively monitor controls and conduct local and remote surveillance to identify possible dishonest activity – internal and external.
Utilize point of sale exception reporting tools and cash over / short reports to identify and react to abnormal or suspicious activity and training opportunities.
Respond to and investigate all instances of reported and suspected dishonesty and abuse, conduct integrity and witness interviews, gather and maintain appropriate evidence and support disciplinary and prosecution.
Effectively network with retail and government resources to identify, investigate and address organized retail crime activities.
Improving Operational Execution and Profit Performance
Support, promote and actively demonstrate company values related to customer service.
Provide ad hoc support for the general needs of the business as necessary.
Trains all store associates and managers on Company Loss Prevention programs to ensure compliance.
Work with DLPM and store director to identify priorities and develop appropriate operational and profit improvement strategies.
Analyze key metrics to identify operational deficiencies and financial risks, develops tactics to improve.
Conducts ongoing MES training, ensures timely completion of certification programs, assists with all new-hire training and in-depth training for specialized positions.
Conducts regular review of operational processes for compliance – SIM, Transfers, Claims, RTVs, SFS, BOPIS and Known Loss Reporting. Develops tactics for improvement as necessary.
Management of Loss Prevention Programs
Schedule and conduct required loss prevention, operations and safety related audits.
Responsible for conducting store Loss Prevention assessments to ensure compliance with company processes and legal requirements.
Assists Store Director with planning, training, preparing and execution of the annual inventory.
Serves as the Shrink Coach and is responsible for all related duties, including executing the store Shrink Business Plan and Red Alert program requirements.
Physical Security & Safety
Ensures compliance with physical building security to include monthly alarm tests, alarm call response and store alarm call list is maintained.
Ensures the safety and security of teammates, athlete and property per local regulations.
Completes safety, security, and compliance audits and trainings.
Partners with DLPM and LP Coordinator to resolve any alarm and CCTV issues.
Ensures any key or safe combination changes occur upon changes in management.
Assist in creating, maintaining and ensuring compliance of safety related standard operating procedures for the building, service areas, climbing wall and field
Our teammates go beyond the expected, providing genuine, helpful and friendly service to help athletes perform at their best and enjoy their sport.
COMMITTED TO INCLUSION & DIVERSITY.
We actively seek to create an inclusive and diverse workforce, reflecting the communities we serve. Doing so strengthens our ability to serve all our athletes and drive innovation and growth.
HAVE A PASSION FOR SPORTS.
We believe that sports make people better and we’re determined to be the best sports company in the world. Whether you’re an athlete or sports enthusiast, we bring our passion for the game into everything we do.
GET BETTER EVERY DAY.
The journey is never over. We know that to be the best, we must get a little better each day. We focus on delivering 1% more in everything we do.
What we’re looking for
The Experience We're Looking For:
At least 3 years of loss prevention or related retail experience
Certified Forensic Interview, preferred
Loss Prevention Certified, preferred
Flexible availability including nights, weekend, and holidays
Excellent communication, operations and organizational skills
A proven track record of leading a customer-first team
Strong relationship building experience
A passion for relentless improvement, embracing and driving positive change