Golf Galaxy is seeking a specialty Retail Assistant Store Manager to oversee store operations in Canton, OH.
On our team, everyone plays a critical role providing genuine, helpful and friendly service to help our athletes perform at their best and enjoy their sport. We’re committed to creating an inclusive and diverse workforce, reflecting the communities we serve. This role is an opportunity to make a difference and join the world’s greatest sports team
A division of DICK’S Sporting Goods, Golf Galaxy’s merchandising strategy offers a comprehensive selection of competitively priced brand name golf equipment, accessories, apparel, golf services, and golf instruction by on-staff certified PGA/LPGA professionals. As a Hardlines Sales Manager, you will be responsible for driving company objectives in profit and loss control, sales performance, customer satisfaction, and shrink results in the Hardlines Departments (Equipment, Balls, Bags/Carts/Travel, and accessories). Assistant Store Managers are also responsible for leading customer interaction and associate talent development on a daily basis within their store.
Essential Functions of this position include:
Establish and maintain effective relationships with customers by ensuring high associate engagement and service levels
Implement merchandise standards & signage in the Hardlines Departments to meet company standards and to maximize profit
Assist in training Hardlines associates in company procedures and programs, including new hire and ongoing merchandising and product/technical training
Work with the General Sales Manager to analyze sales reports and data to understand Hardlines merchandise needs and opportunities; communicate these needs through the company-directed programs
Responsible for stockroom, freight flow, and all back-of-house processes and procedures including RTV’s, transfers, receipt of drop shipments, etc.
Ensure processing and pricing of the trade-in/used club business
Drive and sustain sales intensity, operations integrity and profitability within store by setting high expectations and holding staff accountable, and monitoring and measuring progress to achieve positive results
Develop payroll plans and monitor payroll daily to ensure the plan is met
Uphold Golf Galaxy standards for merchandise presentation
Participate or lead the recruiting, interviewing, and hiring for hourly and salaried associates
Partner with General Sales Manager to provide consistent evaluation and development of in-store talent
Partner with General Sales Manager to issue appropriate counseling and disciplinary action to associates who fail to meet our performance standards
Drive shrink results through compliance to all guidelines involved with safety, loss prevention, and cash-handling procedures
Create a climate within the store in which staff are motivated to do their best, strong morale and spiriting in his/her team; shares wins and successes; fosters open dialogue; and creates a feeling of belonging within the team
Manager of People Responsibilities:
Select, on-board, empower, and develop a highly effective team of individuals
Define a clear vision and strategy in order to communicate expectations
Demonstrate a flexible leadership style to foster team member engagement including recognition
Hold all team members accountable to drive results by being available, removing barriers and obstacles, facilitating change, and providing coaching/feedback related to performance
Incorporate your customer’s perspective when defining success
All Teammates are required to adhere to all safety policies and procedures. Additionally, as business needs arise, other tasks may become necessary.
Our teammates go beyond the expected, providing genuine, helpful and friendly service to help athletes perform at their best and enjoy their sport.
COMMITTED TO INCLUSION & DIVERSITY.
We actively seek to create an inclusive and diverse workforce, reflecting the communities we serve. Doing so strengthens our ability to serve all our athletes and drive innovation and growth.
HAVE A PASSION FOR SPORTS.
We believe that sports make people better and we’re determined to be the best sports company in the world. Whether you’re an athlete or sports enthusiast, we bring our passion for the game into everything we do.
GET BETTER EVERY DAY.
The journey is never over. We know that to be the best, we must get a little better each day. We focus on delivering 1% more in everything we do.
What we’re looking for
2+ years retail management experience required; golf sales/service preferred
Technical skills in club repair & fitting preferred
Golf participation/enthusiasm preferred
World-class customer service skill and interpersonal/communication skills
Strong problem-solving ability and analytical skills
Proficiency in MS Office
Flexible availability – including nights, weekend, and holidays
Quarterly and Annual Bonus Programs
DICK’S Sporting Goods is an Equal Opportunity Employer Committed to Inclusion and Diversity.