At Public Lands, we exist to celebrate and protect public lands for all. We believe these national treasures are meant to be explored, protected and celebrated so they may live on for generations. With this in mind, we seek to empower the passionate, to guide the curious and to celebrate the courageous on their journey to thrive outside. Our mission grounds us in the communities we serve and drives our commitment to inspire and enable a diverse community of people to experience the profound power of the outdoors, either in their backyards or in our nation’s public lands. We are also committed to our unmatched set of standards for environmental practices.
At the core of our brand is a dedication to provide products and experiences to any explorer in an effort to grow the number of people who love and seek to protect our public lands. We are driven to meet each explorer where they are in their journey, and to do it with an unapologetic commitment to style, quality and service. Our retail locations are designed to inspire and fuel a need to get outside. Our team lives and breathes for their next adventure, no matter how big or small. We are outdoor humans – connected by a common passion, shared experiences and style that is all our own
As the Public Lands Climbing Lead, you will bring your passion and expertise in climbing to our retail climb department execution, outfitting explorers and activation of our in store rock wall experience . You will drive the engagement, training and educational programs for both explorers and guides in all aspects of climbing.
Essential Job Functions:
Responsible for driving the highest level of customer service within the department while engaging in behaviors that are in-line with company’s service and selling standards
Ensure the explorer experience includes product experts who provide consultative advice while demonstrating excellent product knowledge,
Instruct climbing techniques for explores of all ages and experience levels
Teach instructional lessons as needed or requested
Supervise climb sessions
Uphold Public Lands standards for merchandise presentation, showcasing the best apparel and equipment brands in sporting goods through following established floor sets, signing requirements, price changes, replenishment and recovery processes, in-stock, etc.
Scheduling & Operations:
Assist the store management team with general supervision in the store in accordance with Company policies and procedures, including opening and closing the store, performing Front End and Cash Office functions
Assist manager with department scheduling, directing workflow, daily guide assignments, and monitoring project status
Communicate information to department guides regarding Company initiatives, programs, promotions, etc…
Identify and correct any safety concerns with the rock wall and climbing equipment by maintaining Company loss prevention standards and controls
Perform other tasks as assigned by management
Physical Security & Safety
Assist in creating, maintaining and ensuring compliance of safety related standard operating procedures for the building, service areas, climbing wall and field
Ensures the safety and security of guides, explorers and property per local regulations.
Ensure all certifications are completed and up to date.
Mentoring & Developing Talent:
Assist with training associates on Company procedures and programs; this includes new associate training and cross training current associates.
Train and mentor new hires by sharing experience, knowledge and best practices. Share timely feedback on projects, tasks and deliverables
All Guides, (our associates), are required to adhere to all safety policies and procedures. Additionally, as business needs arise, other tasks may become necessary.