The Strategist is a subject matter expert for the overall performance and Athlete experience related to the Program area of focus (i.e. BOPIS, Ship to Home Fulfillment etc.). He/she as an advocate for the Athlete is a key contributor to developing strategy, driving improvement and managing the overall effectiveness of their area of focus. The Strategist will utilize data to make decisions and will align their workload to the optimization of channel or feature specific KPIs and overall fulfillment goals of the organization. This role will research consumer behavior, mine data for opportunities and play a key role in developing and maintaining a pipeline of improvement opportunities as we seek to continuously refine our capabilities in eCommerce.
Our teammates go beyond the expected, providing genuine, helpful and friendly service to help athletes perform at their best and enjoy their sport.
COMMITTED TO INCLUSION & DIVERSITY.
We actively seek to create an inclusive and diverse workforce, reflecting the communities we serve. Doing so strengthens our ability to serve all our athletes and drive innovation and growth.
HAVE A PASSION FOR SPORTS.
We believe that sports make people better and we’re determined to be the best sports company in the world. Whether you’re an athlete or sports enthusiast, we bring our passion for the game into everything we do.
GET BETTER EVERY DAY.
The journey is never over. We know that to be the best, we must get a little better each day. We focus on delivering 1% more in everything we do.
What we’re looking for
Job Duties and Responsibilities
Perform analysis and research to define and understand Athlete expectations related to fulfillment processes. Leverage data and qualitative information to unearth opportunities and build fact-based strategies for continual improvement in our fulfillment programs. Build and maintain exceptional cross-functional relationships as a partner in an effort to build actionable strategies and tactics.
Lead the implementation of various fulfillment initiatives that will improve the Athlete Experience. Leadership will be comprised of planning and executing plans with cross-functional partners across the enterprise and managing communication effectively to drive a positive outcome.
Communicate with clear and compelling information that is used to make decisions across the organization, within the department and with key cross-functional stakeholders.
Project Management experience (preferred)
Familiarity with database structures and capabilities (preferred)
Familiarity with enterprise reporting tools such as Qlik, Medallia, Tableau etc. are a plus
Mastery of the MS Office suite of products (i.e. PowerPoint and Excel)
Additional Knowledge, Skills, and Abilities
3-5 years of experience
Strong background in data analytics.
Qualitative research capabilities and analysis (market, consumer, etc.)
Ability to manipulate and analyze large data sets and draw insight