At Public Lands, we exist to celebrate and protect public lands for all. We believe these national treasures are meant to be explored, protected and celebrated so they may live on for generations. With this in mind, we seek to empower the passionate, to guide the curious and to celebrate the courageous on their journey to thrive outside. Our mission grounds us in the communities we serve and drives our commitment to inspire and enable a diverse community of people to experience the profound power of the outdoors, either in their backyards or in our nation’s public lands. We are also committed to our unmatched set of standards for environmental practices.
At the core of our brand is a dedication to provide products and experiences to any explorer in an effort to grow the number of people who love and seek to protect our public lands. We are driven to meet each explorer where they are in their journey, and to do it with an unapologetic commitment to style, quality and service. Our retail locations are designed to inspire and fuel a need to get outside. Our team lives and breathes for their next adventure, no matter how big or small. We are outdoor humans – connected by a common passion, shared experiences and style that is all our own.
A Public Lands the Concierge provides a unique personalized service to our explorers. They act as the main point of contact for information or assistance in the Public Lands store serving as the face of the brand. The ideal candidate will keep up to date with local area amenities, including special events and activities related to all outdoors experiences. The Concierge will have a passion for delivering exceptional service tailored to the needs of the explorer and is personally immersed in all things outdoor.
Personalized Shopping, Customer Service & Sales
Passion for shopping and equipping the explorer for any adventure
Understands the store product assortment and can seamlessly navigate all areas based on the need of the explorer
Can research and equip the explorer based on their experiences, product knowledge and in partnership with the department guide
Provide unparalleled service, constantly striving to delight and surprise our explorers
Cultivate new and existing relationships with our explorers to create and drive loyalty to our brand by delivering a customized shopping experience
Responsible for taking care of a wide variety of requests by accurately assessing the explorer needs and requests and then adding personal recommendations and touches to achieve maximum satisfaction.
Will have a strong knowledge of the area and maintain up to date information of local events and outdoor activities
Willing to immerse themselves in specific subject/category to understand and meet the needs of the explorer
Provide all explorers with personal individual and professional treatment regarding information requests, local activities and points of interest
All Guides, (our associates), are required to adhere to all safety policies and procedures. Additionally, as business needs arise, other tasks may become necessary.