What You’ll Do In This Role
Description
We have built something new in Latham, NY. A destination devoted to sports. A place where the community will gather and be inspired. To create this new experience, we’re building a team that will dream big, obsess over the athlete (our customer), inspire teammates and challenge every ‘normal’ thing about retail. This is an exciting role for our new store experience – we’re seeking an Assistant Store Manager of Operations.
This opportunity has never existed in our stores, because the work we’re doing is beyond anything retail has ever seen. Think about a role where you are creating most innovative, customer obsessed experience – ever – in retail, and frankly in any customer focused industry. As an Assistant Store Manager, you will have the exciting challenge of creating an athlete first culture of world class, hassle free, engaging service. From defining what that experience is, to training and developing the best teammates to execute. You'll directly manage a specific team and have a dotted line responsibility for managing teammates in other areas of our store.
As an Assistant Store Manager – Operations, you will be responsible for operational functions in the store, including freight flow, front end, cash office, pricing accuracy, and Omni-channel fulfillment (Ship from Store – SFS & Buy Online/Pick-up In-Store – BOPIS) and achieving company objectives in profit and loss control, sales performance, customer satisfaction, and shrink results by supporting the Store Manager. You will directly manage a team of associates assigned to the operational functions of the store and have a dotted-line responsibility for managing associates in other areas of the store when serving as Head Coach (Manager on Duty).
Essential Functions of this position include:
- Ensure the operations departments/teams meet all company operational standards
- Hold associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies
- Drive customer experience through front end interactions
- Manage associate performance matters, including appraisals, promotion recommendations, and discipline
- Execute back office procedures including pre-/post-employment and active employment processes
- Review front end candidate applications, interview, hire and on-board/train hourly associates for the Operations teams/departments
- Drive shrink results through compliance to all guidelines involved with safety, loss prevention, and cash-handling procedures; may serve as store "Shrink Coach"
Manager of People Responsibilities:
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Select, on-board, empower, and develop a highly effective team of individuals
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Define a clear vision and strategy in order to communicate expectations
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Demonstrate a flexible leadership style to foster team member engagement including recognition
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Hold all team members accountable to drive results by being available, removing barriers and obstacles, facilitating change, and providing coaching/feedback related to performance
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Incorporate your customer’s perspective when defining success
All Teammates are required to adhere to all safety policies and procedures. Additionally, as business needs arise, other tasks may become necessary.
What we’re looking for
Qualifications
Success Profile:
- 1-3 years Retail Assistant Store Manager, Department Manager (Big Box preferred) or Retail Store Manager experience required
- World-class customer service skill and interpersonal/communication skills
- Affinity for developing talent
- Strong problem-solving ability and analytical skills
- Attention to detail
- Flexible availability – including nights, weekend, and holidays
- Ability to prepare routine administrative paperwork
Additional Compensation:
- Quarterly and Annual Bonus Programs
DICK’S Sporting Goods is an Equal Opportunity Employer Committed to Inclusion and Diversity.
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