What You’ll Do In This Role
Description
We’re building something new. A destination devoted to sports. A place where the community will gather and be inspired. To create this new experience, we’re building a team that will dream big, obsess over the athlete (our customer), inspire teammates and challenge every ‘normal’ thing about retail.
The Master Club Fitter is responsible for building golfer relationships and working one-on-one with the golfer and teammate to ensure a positive club fitting experience. The Master Club Fitter supports in achieving company objectives in sales performance, profit contribution and profit and loss controls by overseeing the sales effort in their department. The Master Club Fitter is responsible for training and certifying all club fitters and must focus on driving sales specifically in services related areas, such as simulator, putting green, Special Orders, Pre-Owned, club fitting and repair programs, accessories, etc.
Master Club Fitter Duties:
- Consistently analyzes Golf sales reports and data to understand business results and opportunities and communicating the results to the teammates.
- Establishes and maintains effective relationships with athletes and gains their trust and respect by using diplomacy and tact; ensures that athletes are greeted and acknowledged' offers customers assistance as needed or requested.
- Monitors the sales, customer service and operational efforts of the selling floor.
- Point of contact for athletes and teammates to provide golf services knowledge and communicating the company’s golf services standards.
- Maintains thorough knowledge of products and service, merchandise promotions, test merchandise and advertising.
- Manages store services sales by performing customer club fittings and repairs Responsible for training teammates on all aspects of services; specialized selling techniques, services technology, etc.
All Teammates are required to adhere to all safety policies and procedures. Additionally, as business needs arise, other tasks may become necessary.
What we’re looking for
Qualifications
Success Profile :
- Excellent Written and Verbal Communication Skills
- ECustomer-service oriented
- Strong Interpersonal & Client Consultation Skills
- Supervisory & Leadership Capabilities
- Problem solving & troubleshooting capabilities
- Abilitiy to work effectively in a team environment
- In-depth analytical skills
- Strong detail orientation
DICK’S Sporting Goods is an Equal Opportunity Employer Committed to Inclusion and Diversity.
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Revolutionizing Golf One Swing At A Time
Take a look at how we’re helping golfers reach an even better golfer within.
People swing arms.
They pretend to swing golf clubs.
They hit on a driving range.
A man putts into a glass cup. Text, Golf Galaxy.
SPEAKER: We are a special breed driven by something altogether different, the belief that one day every last second of work will have been worth it. Because we all know one thing, inside every golfer, is a better one.
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JOIN OUR TALENT COMMUNITY
Get Into The Swing Of Things At Golf Galaxy.
Join our talent community and discover careers that allow you to share your love for golf like never before.
A WINNING TEAM CULTURE
Discover what it means to grow within an environment that empowers your success.
