At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!
OVERVIEW:
Welcome to Product Management at DICK’S Sporting Goods, where we specialize in delivering retail excellence along every aspect of the customer journey.
Our mission focuses on crafting intuitive, easy-to-use products that span across our business. We are looking for a new team member who can bring product-market viability ideas that inspire, innovate and deliver elevated experiences for our customers and products.
In Supply Chain & Fulfillment technology we are in the business of keeping promises, the promise of Sport. Our mission is to make Sport accessible to Athletes how, when, and where they need it. This mission comes to life by building a reliable ecosystem of product inventory & eligibility, dynamic order sourcing, order management & orchestration for our Digital platform. Join a team who is redefining the fulfillment of Sport!
This role will be responsible for the strategic & tactical roadmap for our next-generation fulfillment tooling, as well as the vendor direct fulfillment technology products. A great candidate is expected to have a deep knowledge of eCommerce fulfillment, inclusive of the core capabilities such as product & facility eligibility, inventory availability, order orchestration, and integration protocols. Your customers will be both internal & external, expect to work directly with vendors & other key partners to deliver new capabilities & incremental value.
As a Product Manager II, you will work closely with other product managers, product designers and software engineers to deliver products and services that align to strategic priorities as well as achieve product-market fit. You will be an active participant in the organization and deliver high-quality products through the following:
Product Strategy
You will define a roadmap for your product in collaboration with your technology peers and stakeholders within a modern development environment. Your roadmap will be based in outcomes, establishing a “voice of the product” that empathizes with your customers’ and stakeholders’ needs.
Data-Driven Decisions
You will establish metrics and measurements for your product domain to report on value delivered. Using lagging and leading indicators’ performance to inform product iterations and prioritization within the roadmap.
Testing and Research
Lean experimentation is a core value within a product team. You will aid in the formulation of hypotheses to coordinate A/B tests, prototypes or research, continually refining the product until the desired outcome is achieved.
Delivery
Part of the job is to manage the backlog. You will create effective user stories as well as lead backlog prioritization and management; performing testing of product features with engineers to ensure acceptance criteria is met, capture bugs and work towards defect resolution.
Team Collaboration
Working as a team is essential for success! You will actively participate in stand ups, planning sessions, demos and retrospectives with your team on a weekly basis.
This is a fully remote position.
This role is not eligible for immigration sponsorship.
Job Duties & Responsibilities
Strategy – How you understand and plan within a product team that solves customer problems and drives market impact
Form Strategy & Prioritize Work
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Builds the roadmap, collaboratively, based on outcomes
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Prioritizes product features and capabilities into a product roadmap aligned to outcomes
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Uses decision support tools to weigh the competing factors and objectives for a product(s)
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Effectively explains ‘why’ work was prioritized
Identify Opportunities
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Understands and can lead discovery exercises
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Uses data to identify customer pain points and prioritizes problems for the best business outcomes
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Reviews customer feedback mechanisms to identify trends and patterns
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Conducts market research and gathers data to identify Product ROI
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Identify the right problems and works with Group Product Manager to prioritize the problems for the best business outcomes
Form & Track KPIs/Metrics
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Gathers data and conducts research to identify Product ROI
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Measures adoption, usage data and business impact of launches to prove ROI
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Builds product objectives and goals in collaboration with key stakeholders
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Uses evidence-based influencing skills
Execution – How you support and provide oversight to the design and delivery of solutions to our customers
Enlist & Enable Stakeholders
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Conducts stakeholder identification workshops and creates stakeholder map by product
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Creates and communicates standard stakeholder touchpoints to maintain alignment
Deliver Products/Features
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Proactively identifies dependencies and mitigates risky assumptions
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Identifies and communicates risks associated with shipping features
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Builds the release plan (who, what and when) including feature prioritization
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Collaboratively builds the User Story map and corresponding user stories
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Writes and refines user stories to articulate work to be done by software engineering that support outcome delivery
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Works closely with software engineering to ensure delivery of products map to customer experience and business requirements within needed timelines
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Performs validation for production releases, bug fixes and feature requests
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Troubleshoots defects, participates in root cause analysis & finds solutions for resolution
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Creates and presents reports on findings, defects, improvements, statuses and risk management
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Collaborates with third party vendors on day-to-day activities to ensure successful product experiences
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Leads sprint planning or iteration planning meetings
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Runs experimental, beta and pilot programs with early-stage products
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Participates in Agile ceremonies, including planning, grooming, demos and retrospectives
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Acts as a trusted advisor and operations teammate within your product domain
QUALIFICATIONS:
Candidates for this role should have:
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An intermediate understanding of Product Management
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Understanding of product lifecycle
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Knowledge of human-centered design principles
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Understanding of software development lifecycle
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Ability to balance business objectives and customer needs
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Demonstrated success defining & launching successful products
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A customer-centric view into developing great product experiences and the ability to advocate on a customer’s behalf
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A foundational understanding of Scrum and Agile
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Ability to influence cross-functional teams without formal authority
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Strong written and verbal communication skills
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Strong deductive reasoning skills
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A curious attitude and desire to learn
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Ability to effectively collaborate and build relationship with various peer groups
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Experience working with third party vendors
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Experience across the various channels that make up eCommerce Fulfillment
Targeted Pay Range: $83,000 – $138,200. This is part of a competitive total rewards package that could include other components such as: incentive, equity and benefits. Individual pay is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all teammate pay regularly to ensure competitive and equitable pay.
APPLY TODAY!
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Take a look at how we’re helping golfers reach an even better golfer within.
People swing arms.
They pretend to swing golf clubs.
They hit on a driving range.
A man putts into a glass cup. Text, Golf Galaxy.
SPEAKER: We are a special breed driven by something altogether different, the belief that one day every last second of work will have been worth it. Because we all know one thing, inside every golfer, is a better one.
[UPBEAT MUSIC]
SEE WHAT IT’S LIKE TO WORK IN OUR DISTRIBUTION CENTERS
[MUSIC PLAYING] JAMAL: Our job is, we’re going to be gathering the freight and sending it to our stores.
KYLEN: We got all these boxes coming in from multiple areas.
TYSON: Heavy boxes, light boxes.
JASON: Some of the boxes that we deal with, I mean, they’re not light.
BLAIR: We’ll take cartons off the conveyor belt, and then we’ll put them on the skids, make sure they’re stacked to a T.
JAMAL: We just take those boxes and stack them up to the best of our ability and get ’em on out.
JASON: I kind of have a brain for like, Tetris, and I like doing that with the boxes in the trailers.
DESIREE: You start to pull boxes off the lane and you scan them and start putting the amount that needs to go to that certain store. And once you have a full box, you push it off and it goes off to shipping.
JITENDER: This process keeps repeating all day.
DESIREE: Your day will go by fast when you’re busy.
JITENDER: We work as a team, so that we can provide the best service to the customers and to the stores.
DAVID: My role here at Dick’s is basically to pull the heavy stuff off, like treadmills, ellipticals, weight sets, stuff like that.
PABLO: I’ll go into the storage racks that we have, and using different equipment, such as a reach truck or an order picker, I will pick them to be sent to each individual store.
DAVID: It’s actually pretty fun, because you’re never really dealing with the same product every day.
JIMMY: To drive equipment, you gotta be certified by one of our trainers.
PABLO: Here at the DC we actually provide training. You would learn how to drive the equipment.
JOE: They have great benefits, the insurance is great. Vacation time. The pay is actually a lot better than most places start out.
DESIREE: There are a lot of opportunities for overtime, so if you ever need the extra cash.
TYSON: They treat you really well here, to be honest.
AARON: It says they care about their teammates and they care about the morale here.
MATERIAL HANDLER
[UPBEAT MUSIC] JAMAL: So the thing I like most about the material handler role, specifically, is I get paid to work out. It’s awesome.
TYSON: There’s a lot of hard work that goes into the job– the heavy boxes, light boxes.
JAMAL: This is not an easy job. You will work. You will sweat.
KYLEN: We get all these boxes coming in from multiple areas. We just take those boxes and stack them up to the best of our ability and get them on out.
JASON: I kind of have a brain for Tetris. And I like doing that with the boxes and the trailers.
BLAIR: You need to be on your feet for a long period of time. I do 10-hour shifts, and that’s a long time to be on your feet.
COLE: The thing I like best about the job is that it’s a fast-paced environment, and that helps with getting through 10-hour shifts, and it doesn’t really feel like 10 hours whenever you’ve always got something to do.
TYSON: I do like working the 4/10s. The 4/10s are pretty nice when you do get the Friday off.
JAMAL: I will never turn down a three-day weekend. It makes your day great.
KYLEN: I work weekend shift. And it is 12 hours on Friday, Saturday, and Sunday. So while you do miss out on some weekend stuff, you do get four days off. And it’s a pretty good trade-off.
BLAIR: So I work second shift, which is 4:45 to 3:30 in the morning. So I have to get my body used to that 10-hour shift at night. So now I’m a little night owl. [LAUGHING]
COLE: The overtime opportunities are amazing here, so if you need extra money, you can always come and get it.
TYSON: You do get a day off. They make you take a day off. You don’t work seven days a week.
AARON: It says they care about their teammates. And they care about the morale here.
TYSON: There’s always opportunities to try different departments out of this warehouse if you want to try something out.
BLAIR: They’ll ask us if we want to learn something new.
JAMAL: It’s not a situation where you feel like you’re kind of stuck where you are.
TYSON: They treat you real well here, to be honest.
JASON: I really like working here a lot. It’s unlike any other warehouse experience I’ve been to.
[MUSIC PLAYING]
PROCESSING
[MUSIC PLAYING] SPEAKER 1: The stores, the athletes can go in and buy the product that they need. But in order for them to do that, the DC has to make sure they get that product out to the stores. So that’s why it is very important for us to put the right product in the boxes.
SPEAKER 2: To be the best processor, you have to focus so that the right product and item shipped goes to the right store and customers.
SPEAKER 1: You start to pull boxes off the lane. And you scan them. And start putting the amount that needs to go to that certain store. And once you have a full box, you push it off. And it goes off to shipping.
SPEAKER 2: This process keeps repeating all day.
SPEAKER 1: Your day will go by fast when you’re busy.
SPEAKER 2: All the employees are very friendly and we work as a team so that we can provide a best service to the customers and to the stores.
SPEAKER 1: I work 10 hours during the day, Monday through Thursday. So I enjoy my three day weekends that I get. It’s really nice. Better than too.
SPEAKER 2: I am an accounting student. So I like a weekend shift days. Because in a week, I get that time to finish my assignment, take my classes.
SPEAKER 1: There are a lot of opportunities for overtime. So if you ever need the extra cash.
SPEAKER 2: I got a lot of overtime here. So I don’t have to look after a secondary job. It’s just an easygoing place to work at.
[MUSIC PLAYING]
[MUSIC FADING OUT]
SPECIALIZED EQUIPMENT OPERATOR
[MUSIC PLAYING] JOE: Our goal here is to make sure the customers are happy. So we have to make sure the product that we send out is in the best shape that we can get it through the building.
DAVID: My role here at DICK’S is basically, to pull the heavy stuff off like treadmills, ellipticals, weight sets, stuff like that.
PABLO: I’ll go into the storage racks that we have and using different equipment such as a reach truck or an order picker, I will pick them to be sent to each individual store.
DAVID: It’s actually pretty fun because you’re never really dealing with the same product every day.
JIMMY: To drive equipment you’ve got to be certified by one of our trainers.
PABLO: Here at the DC we actually provide training. You would learn how to drive the equipment, such as anything ranging from a reach truck, order picker, clamp truck or any pallet rider of any size.
JOE: I work four days a week, Monday through Thursday, 10 hours a day. Gives me my 40 hours. Gives me Friday, Saturday, and Sunday off, which gives me more time with my family on a three day weekend versus a two day weekend.
PABLO: I work the weekend shift, which allows me to be a full time student Monday through Thursday and not lose out on the benefits that a full time job provides.
DAVID: Once you get into the flow of your job you are going to have a blast here.
PABLO: I definitely think you should come in with an open mind and be ready to work.
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