Event Associate
Knoxville, Tennessee
House of Sport by DICK'S Sporting Goods is more than just a store. It is a destination, an experience, a place where athletes can experiment and play. A retail store devoted to sport where our community can gather and be inspired. We are fundamentally changing retail by elevating these experiences, delivering first in class service, obsessing over our athletes, inspiring our teammates, and challenging retail norms.
We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping athletes to achieve their dreams.
If you are ready to obsess over the athlete and make a difference in your community, apply to join our team today!
OVERVIEW:
The Event Associate will be expected to provide thoughtful product recommendations that fit
the skill/experience level of each athlete. As the Field Associate you’ll support the Field/Lead Coach
for our in-store sport events – both on and off the field. In addition to in-store events, you’ll have the
opportunity to assist the lead with DICK’S sponsored camps, clinics and programs – bringing your
passion and expertise for sports to our experiential store. The job duties and responsibilities of this
role include the following:
Responsible for driving the highest level of customer service, ensuring our teammates aredriving the DICK’S common purpose and delivering hassle-free, engaging, athlete-first service.
Assist the Field Lead/Coach with field programming, guiding our athletes to have fun andparticipate, safely.
Build relationships with local schools, community organizations, sports leagues, home schoolorganizations, to leverage for partnerships and field events.
Work with the Community Team to bring clinics, camps, afterschool programming, to theField.
Assist with providing outstanding teammate training and coaching to deliver on the storevision and experience. This could include one-on-one teammate conversations, facilitatinggroup training sessions and conducting role play exercises.
Adjust priorities and manage time wisely in a fast-paced, ever-changing environment.
Adhere to all loss prevention standards.
Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions.
Bring to life the power of opinion. Making sure our experience includes product experts whoprovide consultative advice to our athletes, demonstrating excellent product knowledge.
Perform other tasks as assigned by management
QUALIFICATIONS:
At least 2 years of customer service experience preferred
Customer-service oriented
Strong detail orientation