Manager of DC Loss Prevention & Safety
East Point, Georgia

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW:

The Manager of DC Loss Prevention & Safety serves as the primary support person at the designated facility for Loss Prevention, Safety, Security and other CSC driven initiatives and programs. This position will supervise a loss prevention team comprised of of approximately 6-12 teammates and a third party security team comprised of approximately 4-8 security officers, logistics officers and supervisors. The Manager will be responsible for building strong partnerships and promoting awareness and commitment to key programs with facility leaders and teammates. Primary functions include:

• Communication, partnership, Leadership, development and support

• Inventory integrity, shrink control and profit protection.

• Safety and emergency preparedness

• Physical security and investigations (External, internal, HR related)

• Yard management [logistics and operations]

Job Duties & Responsibilities

Communication, Partnership, Leadership, Development and Support

• Maintain communication and partnership with DC & Corporate Teams to ensure compliance to directives.

• Responsible for managing the hiring, training and developing of the loss prevention team including a supervisor, group lead and teammates

• Actively participate in field operations and safety team initiatives

• Conduct and coordinate DC training and meetings with LP and operational teams to develop partnership and awareness.

• Validate the LP team capability in regard to work product team participation, and spearhead training of the loss prevention team as well as the competency of loss prevention, profit protection and safety awareness of the site.

• Manage prompt & successful completion of multiple administrative tasks (audits, assessments, call lists, recaps, etc.) Surface potential process deviations that will require updates to operating procedures.

• Manage the coordination of the overall loss prevention and safety programs within company guidelines.

• Engage with the team and leadership to continually promote personal development.

• Provide coaching & feedback to achieve goals and maximizing results.

• Develop schedules and track attendance for the LP department and 3rd party teams.

• Support the loss prevention & safety teammate’s, leads and supervisors with their tasks as needed.

• Support the senior manager, supply chain loss prevention and safety with initiatives to improve site programs with standardization, recognition, expenses, shrink control for site and all stores supported throughout the country.

Inventory Integrity, shrink control and profit protection.

• System expert in Warehouse Management Systems (WM / BOREAS).

• Integrate themself into new developing technology and become the matter expert.

• Work closely with inventory management for inventory preparation and execution at the distribution center and ensures cycle inventory is completed accurately.

• Manages specialized variance reduction meetings in regard to top variance locations.

• Able to poll inventory reports and develop action plans to address areas of concern based on metrics of volumes, field results and logistics reporting.

• Support field operations and safety managers with inventory variances from assigned DC.

• Supports LP Team within their scope as needed, and ensures deadlines are met.

  • Internal investigations (theft, dishonesty, policy violations, human resources) in the DC.

  • External investigations related to cargo theft to and from the DC’s.

  • Daily, weekly, monthly & quarterly audits

  • Lane inspections/ carton scans to improve operational accuracy and document in LPMS / DSGiQ (case management systems)

  • Reconcile data for Seal Verification reporting.

  • Review inventory adjustment details in order to research high dollar losses.

  • Store research to identify & resolve misdirected freight issues.

  • Partner with Federal Authorities in relation to Firearms control and reporting.

  • Report all findings to database, email contacts and immediate alerts if within criteria.

• Conduct surveys of any perspective 3rd party facility to assess potential liabilities and losses.

• Manage the supervision in person and remotely of off-site locations to mitigate losses. Conduct inventory counts with operations and recap with off-site partners.

• Manages with guidance the payroll, expenses and travel of team to ensure compliance to policy while protecting the bottom line from abusive behaviors.

• Manage all programs are executed in regard to the protection of inventory, profit and protection of all assets.

Safety and Emergency Preparedness

• Manages Loss Prevention, Operations and vendors for overall safety compliance; responds to violations and corrects the situation with a long-term strategy that includes follow-ups and accountabilities.

• Actively attends and participates in Safety Committee Meetings and constantly reviews adherence to policy and if industry updates are needed.

• Trains Loss Prevention, Operations and 3rd party guards on emergency protocols.

• Validates training / knowledge of all departmental teams for safety expectations.

• Manages the complete execution of all safety programs, assessments and audits of the site assigned to include the interior, exterior, lots, yards, off-sites and most importantly all personnel and visitors.

• Execution of LP team related tasks within Safety and other related fields.

  • Work closely with Operations & Leadership team to investigate incidents which includes document review, visual inspections. Clearly communicate findings with internal & external stakeholders.

  • Serve as support for potentially volatile terminations and /or situations within location.

  • Supports accident investigations with video review and detailed reporting.

  • Conduct weekly / monthly / quarterly Safety Assessments to ensure overall safety compliance and reports findings.

Physical Security and Investigations

• Manages the daily, weekly, monthly, quarterly and annually self-site assessment to validate and update any changes in site security to include, building, yard, fencing, card access, parking lots, lighting, alarms etc. Personally, performs assessments as needed for areas of concern and failure.

• Manages and executes off-site and 3PL owned sites for adherence to DSG policy, procedures and expectations.

• Perform monthly percentage verification of LP team audits for accuracy and completeness, use findings to develop teams.

• Validates the execution of the reconciliation of Alarm Test results; schedules work orders as required.

• Ability to troubleshoot CCTV systems, monitors cameras and card access system for functionality; schedules work orders as required.

• Assesses CCTV needs and submits a business case to the Senior Manager of DC LP for review and possible execution.

• Manages the response to any investigation of suspected associate dishonesty and reported trailer/cargo thefts and interview as needed.

• Partner with 3rd party carriers to minimize and resolve inbound/outbound freight losses and report any deviations to the SrLPM as needed.

• Partner with the Transportation Department to ensure the arrival of freight to stores and report any deviations to the SrLPM as needed.

• Partner with various local and Federal law enforcement agencies to resolve theft issues involving inbound and outbound deliveries. Report any and all circumstances to the SrLPM.

• Manage and respond to Field Operations and Safety Manager’s (FOSM’s) concerns of missing freight to stores.

• Communicate possible losses with remediations to the Regional Director or Operations and Safety and the SrLPM.

• Execution of LP Team related tasks within Physical Security and Investigations.

  • Responsible for security screening all people entering/exiting the facility per DSG requirements.

  • Test, troubleshoot and respond to all alarm systems (burglar, Fire & Amarok [perimeter electrified fence])

  • Opening/Closing of DC facility per DSG guidelines without supervision

  • Complete building walkthrough multiple times throughout daily shift

    • Focusing on misdirected freight, safety, physical security, firearm security, & deterrence

  • Knowledge of Genetec system, create access control badges & ensure all building credentials are accurate.

  • Complete daily observations of facility and document /address opportunities.

  • Conduct and / or support investigations in regard to concerns or violations of the physical security of assigned location and report findings

Yard management [logistics and operations]

• Yard Management system expert, manages the orientation of new yard personnel to safety and security standards.

• Partners with National Account Managers for 3PL security and Yard Drivers in regard to the performance of their direct reports.

• Communicates with CSC Logistics for yard related items and responds to requests.

• Manages the execution of the prompt and accurate completion of yard related tasks.

• Manages the execution of the Electronic Guard Dog Fence and monitoring station. Ensure the working, testing and maintenance of perimeter security is performed monthly, and inspected daily.

• Supervises the execution of LP Team related tasks within Yard Management.

  • Assist guard shack as needed with inbound/outbound trailer procedures. Provide physical control of guard shack and perform duties for emergency coverage if / when needed.

  • Resolve daily logs to allow proper YMS (Yard Management System) workflows to be followed.

  • Assist with passive yard control requests.

  • Reconcile Yard Audit results to ensure yard accuracy.

  • Provide direction to 3rd party staff.

  • Conduct and / or support investigations in to concerns or violations of trailer yard of location and report findings.

QUALIFICATIONS:

• Bachelor's Degree Or equivalent supply chain management.

• 3-5 years experience

• Leadership experience in the role of; Loss Prevention, Asset Protection, Profit Protection, Operations, Safety, Logistics.

• ID Works / Access Control Systems

• Salesforce / ThinkLP

• Manhattan Associates Products ( WM / WMOS / JDA)

• Business Methodologies (Lean, Sigma, etc)