Retail Equipment Services Technician
Chesapeake, Virginia
House of Sport by DICK'S Sporting Goods is more than just a store. It is a destination, an experience, a place where athletes can experiment and play. A retail store devoted to sport where our community can gather and be inspired. We are fundamentally changing retail by elevating these experiences, delivering first in class service, obsessing over our athletes, inspiring our teammates, and challenging retail norms.
We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping athletes to achieve their dreams.
If you are ready to obsess over the athlete and make a difference in your community, apply to join our team today!
OVERVIEW:
The Equipment Services Tech is responsible for building, maintenance, inspection and the repair of all
product purchased and serviced through the service department for all specialized equipment. In
addition, the core responsibilities within the shop, the technician is expected to fully trained in sales
and register functionality to help deliver the elevated experience athletes expect when visiting our
House of Sport location. The job duties and responsibilities of this role include the following:
Technical Requirements:
Assembles, maintains and repairs action sports equipment meeting the needs of the athleteand in accordance with company and vendor standards
Assist with everyday services, including but not limited to
Bike: minor to advanced repairs; This includes but is not limited to repairing/replacingparts; fitting accessories (lights, pannier racks or cycle computers), routine safetychecks; cleaning, degreasing and lubricating bicycles and components, etc.
Snow Equipment: base cleaning, sharpening, waxing, brushing, polishing andpreparation, detuning tips/tails. Diagnose faults, damage and wear to give accurate estimates to athletes, and educating themon and whether repairs are essential or recommended. Assemble new equipment and partner with lead to perform quality checks before handing offto the explorer
Sales Floor Responsibility:
Understands athletes behavior, can successfully assess needs and recommend product/servicemeets those specific needs
Support Company standards of selling and customer service by providing a friendlyenvironment, including greeting and acknowledging every athlete and maintaining solidproduct knowledge.
Assist and recommend athletes with the purchase of accessories, as needed
Operations:
Identify and inform management of ways to improve shop workflow, growing productivitywhile maintaining or improving quality of services
Preserving complete and accurate shop records and maintaining record keeping systems
All other tasks assigned by management
QUALIFICATIONS:
Excellent bicycle assembly skills
Ability to adjust to priorities and manage time wisely
Ability to prepare routine administrative paperwork
Ability to communicate effectively