Retail Loss Prevention Lead
Boston, Massachusetts
House of Sport by DICK'S Sporting Goods is more than just a store. It is a destination, an experience, a place where athletes can experiment and play. A retail store devoted to sport where our community can gather and be inspired. We are fundamentally changing retail by elevating these experiences, delivering first in class service, obsessing over our athletes, inspiring our teammates, and challenging retail norms.
We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping athletes to achieve their dreams.
If you are ready to obsess over the athlete and make a difference in your community, apply to join our team today!
OVERVIEW:
ROLE RESPONSIBILITIES:
The Loss Prevention Lead serves primarily to mitigate and reduce losses through the deterrence of external theft and the execution of key operational programs. The LP Lead will model customer engagement behaviors to detect and deter shoplifters and provide service to all customers. LP Lead will also act in compliance with the Company policy “Engaging Law Enforcement” when all attempts at service do not deter theft. Assists in monitoring store compliance with policies related to safety, operational controls and Merchandise Expose Standards (MES) execution. LP Lead may also assist in external/internal investigations, as well as promoting store awareness around addressing theft and operational controls.
Internal and External Theft Deterrence and Awareness
Monitors customer and teammate traffic in the store for potential theft activity while following Company standards of dress code, addressing concerning behaviors typically attributed to shoplifting activity or internal theft.
Completes detailed and accurate incident reports in LPMS for all recoveries, shoplifting events, and grab & go activity. Follows-up with local authorities for after the fact external case resolution and prosecution.
Create an inclusive in store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
Requires 100% ability to walk sales floor, stockrooms and office areas during duration of shift.
Ability to deescalate incidents involving confrontation by Athletes exhibiting concerning behavior.
Management of Loss Prevention Programs
Support, promote and actively demonstrate company values related to customer engagement.
Provide ad hoc support for the general needs of the business as necessary.
Participates in Shrink Coach meetings, new hire orientation and conduct frequent training sessions with store teammates.
May assist store Shrink Coach with execution of Shrink Business Plan on a limited basis.
Conducts MES sweeps, fitting room checks and safety standards when athlete traffic is slow.
Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
TEAMMATE TRAITS:
Our Leadership Competencies set the bar of what great people leaders look like. They define the behaviors of leaders that can drive the business and build great talent. Here are the competencies we expect from our Store leaders:
Ensures Accountability
Customer-Focus
Collaborative
Instills Trust
Decision-Quality/Decision-Making Abilities
Action-Oriented
Engagement Driver
Talent Developer
Effective Team Building Skills
Plans & Aligns
QUALIFICATIONS:
1- 3 years of prior LP or educational experience in Loss Prevention preferred