Senior Systems Analyst - Asset Management (REMOTE)
Remote
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!
OVERVIEW:
At DICK’S Sporting Goods, we take a people-centric approach to everything we do. Our Athletes, how we refer to customers, and our Teammates, how we referto our employees, are at the center of every decision we make so that we can provide transformational experiences online, in store, and in sport. When you join Technology at DICK’S Sporting Goods, you’re joining a true team that win together. We help our Athletes and fellow Teammates better their best by innovating solutions to interesting business problems and empowering every Technology Teammate to be an innovator. And, while we work remotely from all over the United States, we provide virtual and in-person events for the team to hangout, from virtual escape rooms to cheering on the Pittsburgh Pirates at beautiful PNC Park.
JOB PURPOSE
Leads translation of functional specifications into more details to guide development. Examines and evaluates current systems, and identify its requirements. Liaises with users to track additional requirements and features. Documents interfaces between new and legacy systems. Collaborate with developers to produce new systems. Oversees validation of changes by testing programs. Learns to lead teams. This role demands proficiency in administering, configuring, and maintaining our asset management system. Responsibilities include ensuring data accuracy, fine-tuning system functionality, and offering support to users throughout the organization.
RESPONSIBILITIES
Data Collection and Analysis
Independently collate and analyze data using pre-set tools, methods and formats, while providing mentoring and guidance to others on DSG's data collection and analysis tools and processes.
Analysis of Current vs. Future State
Partner with senior team members to create documentation of Current vs. Future state processes and describe the changes required to migrate to the future capability to record accurately the change required.
Business Requirements Identification
Collect business requirements using a variety of methods such as interviews, document analysis, workshops, and workflow analysis to express the requirements in terms of target user roles and goals.
Requirements Management
Plan and coordinate the identification, elicitation of requirements, conduct analysis of those requirements for completion and alignment, document and manage requirements throughout the life of the project and coordinate the verification of the end deliverable. Generally done at the project level.
Software Applications Roadmap
Maintain road map to facilitate application software development and ensure the development work is prioritized in line with business requirements.
Horizon Scanning
Explore and develop a basic understanding of external developments or emerging issues and contribute to the evaluation of their potential impact on, or usefulness to, the organization.
Software Applications Development
Identifying areas for modification and improvement. Contribute to development of new applications to meet customer requirements.
Documentation and Backup
Drive the creation and maintenance of technical and/or user documentation to a high standard and back up files to ensure instant recovery if problems occur.
Ongoing Learning and Development
Develop own and more junior team member capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
ADDITIONAL RESPONSIBILITIES:
Oversee the administration and maintenance of the asset management system, encompassing configuration, customization, and integration with other systems.
Maintain vigilance over data accuracy and completeness within the asset management database.
Collaborate with stakeholders to grasp requirements and execute enhancements or alterations to the system.
Provide technical support and training to end-users regarding system functionalities and best practices.
Develop and uphold documentation related to system configuration, processes, and procedures.
Address and resolve issues pertaining to system performance, data integrity, and user access.
BEHAVIORAL COMPETENCIES
Action Oriented
Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, takes timely action on important or difficult issues. Identifies and pursues new opportunities that benefit the organization.
Customer Focus
Builds strong customer relationships and delivers customer-centric solutions. For example, keeps in contact with customers to ensure problems are resolved, or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas.
Collaborates
Builds partnerships and works collaboratively with others to meet shared objectives. For example, finds many ways to add value to the team; probes to draw out richer input from others; is a valued resource who goes out of the way to help others.
Courage
Steps up to address difficult issues, saying what needs to be said. For example, is known for expressing views directly and respectfully; communicates what needs to be said. Assumes personal ownership and responsibility when confronted or challenged; shows readiness to learn and to resolve issues.
Decision Quality
Makes good and timely decisions that keep the organization moving forward. For example, swiftly internalizes coaching on routine issues; handles issues confidently after instruction. Leverages rules and procedures to speed up decision making. Confidently and quickly draws on others' expertise.
Instills Trust
Gains the confidence and trust of others through honesty, integrity, and authenticity. For example, consistently adheres to organizational policies and practices, even when they are unpopular or inconvenient. Builds trust by honoring commitments and by being open and honest at work.
Tech Savvy
Anticipates and adopts innovations in business-building digital and technology applications. For example, successfully leverages the latest technologies to increase performance. Quickly embraces and masters new technological advances adopted by the organization. May help others learn the terminology.
TECHNICAL SKILLS
Proficiency in Linux, Windows, and Azure environments are desirable.
Possess a basic understanding of networking concepts, protocols, and security principles.
Strong familiarity with ITIL practices, particularly in configuration management.
Exhibit strong problem-solving skills and the capability to troubleshoot technical issues autonomously.
Effective communication skills, enabling interaction with both technical and non-technical stakeholders.
Stay abreast of industry best practices and emerging technologies in asset management and configuration management databases (CMDB).
Ability to adapt swiftly to new technologies and perform efficiently within a fast-paced, dynamic environment.
Experience with scripting languages such as Python or PowerShell for automation and integration tasks.
Familiarity with IT service management (ITSM) processes and tools.
QUALIFICATIONS:
EDUCATION
Bachelor's Degree or Equivalent Level Preferred
EXPERIENCE
Experienced practitioner able to work unsupervised (5 to 7 years)
Basic experience of coordinating the work of others (4 to 6 months)
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