Sr. Product Manager, Digital Fraud and Loss Prevention (REMOTE)
Remote

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

Overview

Welcome to Product Management at DICK’S Sporting Goods, where we specialize in delivering retail excellence along every aspect of the customer journey.

Our mission focuses on crafting intuitive, easy-to-use products that span across our business. We are looking for a new team member who can bring product-market viability ideas that inspire, innovate and deliver elevated experiences for our customers and products.

The Senior Product Manager, Digital Fraud & Loss Prevention sits within our Cyber Security and Tech Ops Portfolio and is responsible for leading the product strategy for several products and solutions at Dick’s Sporting Goods. Some of the work is focused on the implementation of commercial products from third-party partners and some of the work involves developing products and solutions in-house. This role focuses on delivering customer value, and business outcomes through continuous improvement and delivery of quality products. Managing an enterprise product portfolio requires you to work cross-functionally, communicate up and down the organization, and work closely with your developers, designers, and partners. In this role, you will solve problems and deliver incremental value to the business by delivering technology solutions to reduce fraud, reduce shrink, increase sales, & prevent loss for the business. Though the majority of this role’s focus will be on combating digital fraud, we are in the process of rethinking how we identify and respond to shrink in our retail stores and want this role to lead an effort, working closely with our business team, to evaluate new, AI-driven commercial solutions for retail loss prevention.

As a Senior Product Manager, you will work closely with other product managers, product designers, product analysts, software engineers, and stakeholders to deliver innovative products and services that align to strategic priorities as well as achieve product-market fit. You will be viewed as a leader within the organization and be expected to deliver high-quality products through the following:

Product Vision & Strategy

The very essence of being a product manager is having a solid foundation to build upon. In this role, you will blend innovation, strategy and execution to deliver top-notch experiences to customers. You will define and establish a comprehensive vision, strategy and roadmap for your product within a modern development environment.

Product Outcomes

Be the “voice of the product” empathizing with customers and stakeholders! As a Senior Product Manager, you will set goals based on outcomes and measure progress towards those goals as well as alignment back to the business. That data then informs future product iterations and prioritization within your roadmap.

Stakeholder Enablement

Bringing cohesion and coordination to domain level initiatives by blending strategy and tactics to achieve business results is essential in this role. You will interact with all functional areas of the company including product design, software engineering, leadership and portfolio stakeholder groups.

Product-Market Fit & Go-to-Market Strategies

You will develop compelling arguments for your product success in the market as well as launch strategies that are inclusive of ramp up, marketing and adoption strategies.

Delivery

Part of the job is to manage the backlog. You will create effective user stories as well as lead backlog prioritization and management; performing testing of product features with engineers to ensure acceptance criteria is met, capture bugs and work towards defect resolution.

Job Duties & Responsibilities

• 80% of your time will focus on building and implementing solutions for combating digital fraud, including working closely with our payment platform vendors.

• 20% of your time will focus on identifying technology solutions for monitoring retail theft using AI-driven platforms from commercial vendors.

• Product managers are required to identify and interview a minimum of three customers per week, which can be internal users or external customers, depending on the solution.

• All product planning is based on measuring business outcomes not engineering output so product managers are expected to identify, implement, and track key metrics and results in support of our product-level outcomes and work closely with the engineering team to optimize the product backlog, on a weekly basis, to reach our desired outcomes.

• You will be expected to study and keep up-to-date on all relevant digital fraud tactics and solutions, including industry trends and new technology vendors, and then serve as an advocate across the business for awareness and taking advantage of opportunities to improve.

• You will be expected to build relationships with our existing payment, fraud prevention, and loss prevention vendors and help us make sure we’re maximizing our use of their technologies.

• A large part of your job will be intended to maximize the effectiveness of our software engineers by providing them with the information, prioritization, and business rationale they need to work most effectively. Product managers focus on the WHAT and the WHY and engineers focus on the HOW.

Leadership – How you expand your influence through strategy, decision making, coaching, and management

Enlist & Enable Stakeholders

• Uses evidence-based influencing skills

• Manages complex stakeholder relationships

• Conducts stakeholder identification workshops and creates stakeholder map by product

• Creates and communicates standard stakeholder touchpoints to maintain alignment

• Conducts stakeholder input sessions across various levels within the organization

• Leads Framing exercises and facilitates the enablement of stakeholders
  

Leadership & People Management

• Acts as a trusted expert, teammate and operations leader within your product domain

• Uses organizational agility to influence teammates and peers without formal authority

• Effectively mobilizes a team(s) and leads through uncertainty

• Acts as an agent of change within the organization

• Creates a people-first culture where teammates thrive

• Advocates for the Lean Product mindset and leads by example

• Actively participates within the Product Community of Practice inclusive of coaching and mentoring responsibilities
  

Strategy – How you understand and plan within a product team that solves customer problems and drives market impact

Form Strategy & Prioritize Work

• Builds the roadmap, collaboratively with stakeholders, based on outcomes

• Uses decision support tools to weigh the competing factors and objectives for a product(s)

• Effectively explains ‘why’ you prioritized the work

• Leads the creation of the vision and strategy for the product(s) that you support within a team setting

• Communicates product strategy with dependent teams, stakeholders and leadership

• Develops core positioning and messaging for product, inclusive of developing the product marketing sales tools and collateral
  

Identify Opportunities

• Uses data to discover customer pain points

• Identifies the right problems and prioritizes for the best business outcomes, aligning to the overarching portfolio strategy

• Identifies complex patterns in data and builds expanded research models in partnership with Product Design

• Uses advanced storytelling to capture the audience and drives alignment / decisions

• Leads Product-Market Fit analysis, segmentation and buyer behavior for a product domain
  

Form & Track KPIs/Metrics

• Develops growth matrixes, manages product team budget, sets pricing to meet revenue and profitability goals

• Gathers data and conducts research to identify Product ROI

• Evaluates ROI and uses to develop business cases for potential opportunities

• Measures adoption, usage data and business impact of launches to prove ROI

• Builds product objectives and goals in collaboration with key stakeholders

• Drives accountability through facilitated data-driven ROI ceremonies

• Regularly reports out on progress towards goals as well as product health

• Identifies lagging and leading indicators to measure progress towards goals and outcomes
  

Execution – How you support and provide oversight to the design and delivery of solutions to our customers

As a Senior Product Manager, you may support one or more product teams within a given portfolio.

Deliver Products/Features

• Proactively identifies dependencies and mitigates risky assumptions

• Identifies and communicates risks associated with shipping features

• Builds the release plan (who, what and when) including feature prioritization

• Collaboratively builds the User Story map and corresponding user stories

• Writes user stories to articulate work to be done by software engineering that support outcome delivery

• Works closely with software engineering to ensure delivery of products map to customer experience and business requirements within needed timelines

• Manages testing to detect and fix issues to make necessary improvements

• Manages third party partnerships, assessments and identification of potential opportunities

• Leads sprint planning or iteration planning meetings

• Runs experimental, beta & pilot programs with early-stage products

• Participates in Agile ceremonies, including stand ups, demos and retrospectives

• Communicates with legal, compliance, security and other critical teams
  

Qualifications

• An advanced understanding of Product Management

• Advanced knowledge and application of human-centered design practices

• Understanding of a product lifecycle

• Understanding of the software development lifecycle

• Ability to balance business objectives & customer needs

• Success in defining a cohesive product vision, strategies and roadmap

• Ability to speak to and application of complex product concepts

• Advanced go-to-market strategies resulting in successful product launches

• Customer-centric view into developing great product experiences and the ability to advocate on a customer’s behalf

• Use of market data, customer needs and innovative thinking to remain competitive in the domain

• Intermediate understanding of Scrum and application in a Product Management role

• Effective facilitation, relationship building and collaboration skills to drive alignment across organizational peers and stakeholder groups

• Proven ability to influence cross-functional teams and leadership stakeholders without formal authority

• Agility to move between product domains or portfolios as business needs arise

• Advanced written and verbal communication skills

• Curious attitude and desire to learn

• Ability to know when to pivot or persevere based on

• Experience working with third party vendors