Store Manager - Golf Galaxy
Greensboro, North Carolina
If golf is your passion, you’ll love growing the game at Golf Galaxy. We are home to the Trusted Advisors whom every golfer relies on to better their best. What separates us from any other retail golf experience is our teammates and innovative technology focused on finding the best fit for golfers of all ages and abilities.
We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. On our team, everyone plays a critical role providing genuine, helpful, and friendly service to equip golfers of all levels to better their game.
If you are ready to make a difference and take the next step in your career, apply to join our team today!
OVERVIEW:
Golf Galaxy is seeking a specialty Retail Store Manager to oversee store operations.
Drive sales and profitability through customer satisfaction and report analysis.
Establish and maintain effective relationships with customers by ensuring high associate engagement and service levels.
Drive and sustain sales intensity, operations integrity and profitability within store by setting high expectations, holding staff accountable, and monitoring and measuring progress to achieve positive results.
Effectively schedule for the store, develop payroll plans, and monitor payroll daily to ensure the plan is met.
Uphold Golf Galaxy standards for merchandise presentation.
Responsible for recruitment, interviewing, and hiring across the store.
Select, on-board, empower, and develop a highly effective team of individuals.
Lead consistent evaluation and development of in-store talent.
Define a clear vision and strategy in order to communicate expectations.
Demonstrate a flexible leadership style to foster team member engagement including recognition.
Create a climate within the store in which staff are motivated to do their best, strong morale and spiriting in his/her team; shares wins and successes; fosters open dialogue; and creates a feeling of belonging within the team.
Hold all team members accountable to drive results by being available, removing barriers and obstacles, facilitating change, and providing coaching/feedback related to performance.
Issue appropriate counseling and disciplinary action to associates who fail to meet our performance standards.
Drive shrink results through compliance to all guidelines involved with safety, loss prevention, and cash-handling procedures.
Ensure completion of training requirements are met across the store.
Incorporate your customer’s perspective when defining success.
As a General Sales Manager with Golf Galaxy, you will have the opportunity to attend our annual Golf Galaxy Expo featuring the best brands in the golf industry!
QUALIFICATIONS:
5+ years retail management experience required; golf sales/service preferred
Technical skills in club repair & fitting preferred
World-class customer service skill and interpersonal/communication skills
Strong problem-solving ability and analytical skills
Proficiency in MS Office
Flexible availability – including nights, weekend, and holidays