Principal Technical Product Manager - Commerce Platform (REMOTE)
Remote
At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!
OVERVIEW:
Welcome to Product & Design at DICK'S Sporting Goods, where we specialize in delivering inspiring and impactful sport excellence along every aspect of the customer journey driven through technology. Our mission focuses on crafting intuitive, easy-to-use products that span across our business.
The Principal Technical Product Manager - Commerce Platform plays a pivotal role in shaping the future of our commerce capabilities and omni-channel commerce ecosystem. Your expertise will be crucial in connecting the dots across various product teams and portfolios to unlock new offerings, marketplaces, commerce experiences and merchandising capabilities for our Athletes and Teammates.
This role requires an affinity for technical concepts and an ability to translate business requirements into technical solutions. A successful candidate will have experience in system design, including an understanding of systems and data contracts, microservices architecture, API design, and process modeling.
In this role you will partner across the organization to shape a more unified view of our commerce systems, how we can create, merchandise and transact new product and purchase types. You will also help bring our commerce capabilities to new environments, meeting our Athletes where they are and allowing them to shop and purchase with ease and access the full catalog offered by Dick's Sporting Goods. Lastly, you will drive solutioning and thought leadership for new capabilities allowing our business to respond to new opportunities more dynamically and empower our business leaders to drive more profitable growth.
You'll work in partnership with product managers, technology leaders and designers within the eCommerce, Omni, Payments, and Pricing technology portfolios, and partner across the organization with stakeholders from marketing, stores, services and our category leaders. Together, you'll ensure that our commerce platform drives new capabilities that lead to a more impactful experience for our athletes, and deliver scalable and sustainable growth.
As a Principal Product Manager, you will lead the product efforts for highly complex, strategic enterprise programs that may span across multiple portfolios and/or products. In this role, you enable the delivery of product experiences rooted in lean product management and human-centered design principles that support current strategic priorities. Your influence and expertise enable you to promote the value of product strategy as you continue to build partnerships and alignment in support of the work you are leading. As a product leader, you provide direct oversight in the organization, interconnectedness, and delivery of high-quality products within the Technology organization.
Strategy & Communication
As the Principal Product Manager, you are accountable for organizing and communicating a cohesive strategy with the business and your technology peers for large bodies of work. You will provide a macro view of priorities as well as executive-friendly updates on the roadmap progress, customer journey, and value delivery.
Organizational Alignment & Agility
As a Principal Product Manager, negotiation and cross-functional alignment with technology and business leadership is essential for the success of the work. As such, you will manage ceremonies and build/update tools to ensure key members of the organization are informed, aligned and can drive decisions on priorities and investments. As part of this effort, you will discuss necessary resource needs (or constraints), agree on the cross-functional roadmap, and determine the strategic partnerships needed to enable successful teams.
Prioritization, Planning & Execution
This role enables cross-functional teams to deliver against integrated roadmaps and sets of outcomes aligned to an enterprise strategy or program. You will work with teammates across technology and the business on a consistent basis to drive alignment and execution on priorities, setting targets for progress and managing risk across the work.
Human-Centered Advocate
Expanding our understanding, demonstration, and application of human-centered design; stakeholder exposure and involvement in customer-centric activities; and finding creative ways to influence and elevate design thinking across multiple products.
Leadership
As an Individual Contributor, you will fulfill a pivotal leadership role within the organization by bringing cross-functional teams together across technology and business to deliver highly visible, critical, and complex work. You will facilitate the execution of work through complex journeys - including partnership with product teams, program and portfolio management, stakeholders, technology partners and third parties.
Feedback
As a member of the leadership team, it is essential to provide the appropriate forums to seek feedback and understanding amongst your teams, stakeholders, and leadership to aggregate and activate this feedback in meaningful ways. When conflict arises, it is critical to resolve quickly to keep the work on track.
Job Duties & Responsibilities
Leadership - How you expand your influence through strategy, decision making, coaching, and management
This role is an Individual Contributor leadership role; however, you will manage a group of cross-functional Technology teammates within a portfolio(s) as well as business stakeholders to execute on key deliverables based on enterprise initiative or program needs.
Enlist & Enable Stakeholders
Uses evidence-based influencing skills to mobilize cross-functional teams across technology and business domains
Facilitates workshops with stakeholders, product teams and technology partners to drive the strategy and alignment across the work
Conducts a steering committee of technology and stakeholder leadership members to maintain program alignment and address challenges
Provides executive-level prioritization and progress updates to senior leadership
Translates stakeholder knowledge as inputs to prioritization and product vision
Identifies and collaborates with stakeholders to improve business proficiency as well as influence others on the value and implementation of human-centered design principles
Leadership & People Management
Uses organizational agility to influence teammates and peers without formal authority
Conducts coaching conversations and delivers effective feedback to teammates on strategic enterprise programs, where appropriate
Creates a people-first culture where teammates thrive
Exerts confidence and deep understanding in both the Product Management & Product Design craft
Advocates for and actively participates in the Product & Design Community of Practice
Recruits, interviews and aids in the selection of top talent (as required)
Oversees interns, development programs and special assignments (as required)
Strategy - How you understand and plan within a product team that solves customer problems and drives market impact
The Principal Product Manager manages across product teams, technology teams and business partners to build the strategy, create the roadmap and report on the value for large, cross-functional bodies of work.
Form Strategy & Prioritize Work
Leads high complexity, high criticality enterprise initiatives and large bodies of work
Defines the strategy in support of the vision across bodies of work
Creates the discovery strategy for the body of work and identifies new product opportunities
Builds the roadmap, collaboratively, based on outcomes for strategic enterprise needs
Uses decision support tools to weigh the competing factors and objectives for the work
Effectively explains 'why' work was prioritized for executive-level consumption
Communicates the cross-functional roadmap strategy to the relevant leadership, teammates and stakeholders
Explains the value of discovery and testing to the relevant leadership, teammates and stakeholders
Identify Opportunities
Leads discovery and uses data to identify customer pain points across multiple domains and portfolios
Identifies patterns in data and builds expanded research models
Identifies the right problems and prioritizes for the best business outcomes
Sets the long-term product vision across strategic large bodies of work
Utilizes mixed methods of research, experimentation and design thinking practices to identify patterns and formulate a strategy
Gather Feedback, Form & Track KPIs/Metrics
Uses goal framework tools to set metrics and product outcomes across a body of work
Identifies patterns through behavioral and usage trends
Builds product objectives and goals in collaboration with key stakeholders and partners
Builds discovery objectives and goals across large bodies of work
Gathers data and conducts research to identify ROI
Uses data to effectively articulate the product story and customer needs
Drives accountability - facilitates data-driven ROI ceremonies with cross-functional teams and stakeholders within a cross-functional body of work
Measures adoption, usage data and business impact of launches to prove ROI across the work
Execution - How you support and provide oversight to the design and delivery of solutions to our customers
The Principal Product Manager must know how to execute on the key services and deliverables; however, they are accountable to facilitate the execution of deliverables through others.
Deliver Products/Features
Coordinate with technical teams to ensure that business needs are translated into clear technical scope and requirements, and that deliverables meet quality standards
Ability to understand and transform technical concepts into non-technical terms that are understandable by business and customer stakeholders and teams.
Acute attention to detail, ability to analyze complex systems, and expertise at managing multiple projects concurrently.
Identifies and mitigates dependencies across cross-functional teams and stakeholders across a body of work
Identifies and communicates risks associated with the product roadmap and deliverables
Guides the creation of the release plan (who, what and when) including feature prioritization
Provides oversight in the creation of discovery objectives and goals in collaboration with the product team(s) and stakeholders
Acts as the senior technical expert within a portfolio(s)
QUALIFICATIONS:
Candidates for this Role Should Have:
Superior knowledge and application of lean product management frameworks
Superior knowledge and application of product design and human-centered practices
Superior level and application of prioritization frameworks
Superior understanding of Scrum and Agile
Success in leading teams through the product lifecycle
Success in leading teams through the software development lifecycle
Superior level of experience in defining short- & long-term strategies, horizons, visions and launching excellent products, specifically enterprise programs
Experience with driving enterprise programs or highly complex bodies of work across multiple product teams or portfolios
Proven ability to influence cross-functional teams and executive leadership stakeholders without formal authority
Effective management, facilitation and collaboration skills to drive alignment across organizational peers and complex stakeholder groups
Experience with driving enterprise programs or highly complex bodies of work across multiple product teams or portfolios
Ability to cross-functionally organize, motivate and mobilize teams towards working on a common goal
Superior knowledge and application of problem-solving frameworks/methodologies
Expert written and verbal comm skills that result in effective relationship building
Ability to advocate for research and design thinking practices at all levels
Can quickly and effectively resolve conflict through superior negotiation methods
Effectively provides decision making as a service
High organizational agility
Curious attitude and desire to learn
Demonstrated coaching techniques to enable teammates without direct management responsibilities
Ability to coach teammates on complex product frameworks, concepts or methodologies
This is a fully remote position.
This role is not eligible for immigration sponsorship.
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VIRTUAL REQUIREMENTS:
At DICK'S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.
To ensure a smooth and secure experience, please note the following:
Cameras must be on during all virtual interviews.
AI tools are not permitted to be used by the candidate during any part of the interview process.
Offers are contingent upon a satisfactory background check which may include ID verification.
If you have any questions or need accommodations, we're here to help. Thanks for helping us keep the process fair and secure for everyone!
