Program Manager eCommerce - BOPIS
Coraopolis, Pennsylvania

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!

OVERVIEW:

The Program Manager, eCommerce, will play a central role in the development, management and coordination of activities related to eCommerce fulfillment, specifically Store Pickup. This role will be responsible for overall strategy as well as coordination and leadership of activities and initiatives that enhance the experience across the business. This role is responsible for keeping the eCommerce channel program competitive in the marketplace and for driving business results associated with the fulfillment channel. This role will participate and guide technology roadmaps and development, ensure that business needs are considered in implementation and across business processes, and partner with key stakeholders to move initiatives forward. In addition, this role will be accountable for both performance reporting and performance improvements within the store pickup process cross-functionally.

Key Skills Required:

This role requires a blend of excellent communication and problem solving skills as well as the ability to analyze data in order to assess performance and identify areas of performance opportunity. This role must be able to compel action across a set of diverse stakeholders and contribute to a sense of unity and team for the progress and achievements being made.

Job Duties & Responsibilities

Program Management:

• Actively participates in all technology and related stakeholder planning sessions to bring a perspective of business objectives and desired outcomes to bear in the road mapping and development processes

• Develops strategy through user research and data analysis and leads cross-functional teams to deliver on those strategies

• Monitors the health of the current ship to home program through inventory availability and eligibility monitors

• Builds, analyzes and communicates key performance metrics for program areas that fall within the area of responsibility (i.e. core KPI's)

• Establishes partnerships cross-functionally in an effort to represent all key areas in the development and

• implementation aspects of direct to Athlete fulfillment programs

Operational Process Management

• Is well-versed and capable of managing all day-to-day operational aspects of the programs under areas of responsibility including inventory availability and eligibility

• Manages and monitors stock levels to ensure the best mix of fill rates and inventory availability across the business

• Works cross-functionally with supply chain partners to actively manage inventory levels and contribute to the overall productivity of inventory levels within areas of responsibility

QUALIFICATIONS:

• Bachelor's Degree

• 3 - 5 Years of experience in product/program management, business development, management consulting

• Experience managing data in large, enterprise level applications such as Manhattan etc. are a plus

• Strong ability to analyze large data sets and discover insights that can lead to process and technology improvements

• Ability to communicate across several levels in the organization such as peers and executives

• Ability to influence and lead change across multiple stakeholders

VIRTUAL REQUIREMENTS:

At DICK'S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.

To ensure a smooth and secure experience, please note the following:

• Cameras must be on during all virtual interviews.

• AI tools are not permitted to be used by the candidate during any part of the interview process.

• Offers are contingent upon a satisfactory background check which may include ID verification.

If you have any questions or need accommodations, we're here to help. Thanks for helping us keep the process fair and secure for everyone!