Retail Bike & Snow Technician
Framingham, Massachusetts
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!
OVERVIEW:
The ideal candidate for this role is skilled in bicycle/snow equipment mechanics and dedicated tocompleting assignments and projects to meet the high standards of quality for our Public Landsexplorer. The Retail Bike & Snow Technician is responsible for building, maintenance, inspection, andthe repair of all product purchased, rented, and serviced through the Public Lands service departmentfor all Bike and Snow Sports. In addition, the core responsibilities within the shop, the Technician isexpected to be fully trained in sales and register functionality to help deliver the elevated experienceexplorers expect when visiting our Public Lands destination.
Assembles, maintains, and repairs action sports equipment (bike/snow) meeting the needs ofthe explorer and in accordance with company and vendor standards.
Assist with everyday services, including but not limited to:
Bike: minor to advanced repairs; This includes but is not limited to repairing/replacing parts; fitting accessories (lights, pannier racks or cycle computers), routine safetychecks; cleaning, degreasing and lubricating bicycles and components, etc.
Ski/Snow: mounting bindings, base services, sharpening edges, waxing, brushing,polishing and preparation and detuning tips/tails.
Diagnose faults, damage, and wear to give accurate estimates to customers, and educatingthem on and whether repairs are essential or recommended.
Assemble new equipment and partner with lead to perform quality checks before handing offto the explorer.
Understands explorers’ behavior, can successfully assess needs and recommendproduct/service meets those specific needs.
Support Company standards of selling and customer service by providing a friendlyenvironment, including greeting, and acknowledging every customer and maintaining solidproduct knowledge.
Assist and recommend explorers with the purchase of Bike and Snow Accessories as needed.
Identify and inform management of ways to improve shop workflow, growing productivitywhile maintaining or improving quality of services.
Preserving complete and accurate shop records and maintaining record keeping systems
All other tasks assigned by management.
QUALIFICATIONS:
Flexible availability – including nights, weekend, and holidays.
Prior retail sales experience (or customer-focused experience) preferred.
Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to25 times per hour).
Ability to work extended periods of time (up to 4 hours) standing or walking.
Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.
Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).
