Senior Product Designer - Store Fulfillment (REMOTE)
Remote
At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!
OVERVIEW:
Welcome to Product Design at DICK'S Sporting Goods, where we specialize in delivering retail excellence along every aspect of the customer journey driven through Technology. Our mission focuses on crafting intuitive, easy-to-use products that span across our business. We are looking for a new team member who can enable human-centered practices that inspire, innovate, and deliver elevated experiences for our customers and products.
The Senior Product Designer for Fulfillment leads the design of critical in-store operational experiences across picking, packing, staging, and pickup, while also partnering across the broader inventory ecosystem to ensure workflow consistency and end-to-end cohesion. You will shape intuitive, efficient experiences that directly impact accuracy, speed, and associate productivity across multiple interconnected product areas.
This role requires a highly experienced designer who can navigate complex systems, work cross-functionally across inventory and fulfillment domains, and influence both product and operational decisions. You will collaborate closely with product management, engineering, data, and store operations, bringing clarity to ambiguous problem spaces and grounding decisions in evidence and operational reality.
In addition to producing high-quality design work, you will mentor and elevate other designers within the portfolio, helping strengthen craft, alignment, and design excellence across teams.
As a Senior Product Designer, you work closely with other product designers, product managers and software engineers to deliver product experiences rooted in human-centered principles that support strategic priorities. You are an active participant and expert facilitator in the organization and delivery of high-quality products enabled through a lean product development process including:
Team Forming
As part of a balanced product team, you actively learn, collaborate, and build shared understanding with product management, engineering, and business partners. You help establish team norms, clarify goals, define working agreements, and create healthy rituals that support alignment and delivery.
Product Design Advocate
You elevate product design practices within the team by helping teammates understand and apply core product design principles, increasing stakeholder visibility into key moments of the design process, encouraging thoughtful customer‑focused decision‑making, and finding creative ways to influence design quality beyond your immediate product team.
Evidence & Decision‑Making
You approach discovery and validation with a practical mindset. You understand that the level of rigor should match the level of risk, and you select lightweight, right‑sized methods to gather evidence that moves the team forward.
Discovery
You help your team frame problems effectively using approachable product design methods. You work to uncover user needs, system constraints, and workflow realities through research activities that are efficient, collaborative, and integrated into the team's process.
Experimentation
You promote a learning culture on the team by creating opportunities to test ideas early and often. You use prototypes, usability checks, concept tests, and other lightweight experiments to quickly understand what works and what doesn't before launch.
Data‑Informed Design
You incorporate insights from user feedback, product analytics, and qualitative signals to shape design decisions. You balance data with product intuition and team context to guide direction.
Development
You collaborate closely with engineering throughout the build process, ensuring the final experience reflects the intent of the design. You use Homefield, our in-house design system, to deliver high‑quality solutions that fit within our broader ecosystem.
Feedback
You seek continuous input from users, stakeholders, and peers. You synthesize feedback into clear themes and work with the team to determine the best path forward, ensuring insights translate into meaningful improvements.
Leadership
You extend your influence beyond your immediate team by mentoring junior designers and contributing to cross-team design initiatives. You partner with your manager to explore your leadership trajectory, whether toward people management across multiple product areas or deeper craft expertise within product design.
Job Duties & Responsibilities
Leadership - How you expand your influence through strategy, decision making, coaching, and management
The Senior Product Designer supports one or more product teams with a focus on learning and growing skills related to leadership and strategy. Supporting mid-to-high complexity product teams, the Senior Product Designer is responsible for:
Actively coaching and mentoring other product designers and cross-functional peers
Strategy - How you understand and plan within a product team that solves customer problems and drives market impact
The Senior Product Designer supports one or more product teams with a focus on learning and growing skills related to leadership and strategy. Supporting mid-to-high complexity product teams, the Senior Product Designer is responsible for:
Using evidence-based influencing skills
Conducting stakeholder identification workshops and create stakeholder map by product
Facilitating stakeholder engagement and interactions for HCD enablement
Translating stakeholder knowledge into inputs to discovery
Improving business proficiency through partnership with stakeholders
Effectively explaining 'why' discovery / experimentation are needed
Defining the discovery strategy in support of the product domain
Execution - How you support and provide oversight to the design and delivery of solutions to our customers
The Senior Product Designer supports one or more product teams with a focus on learning and growing skills related to leadership and strategy. Supporting mid-to-high complexity product teams, the Senior Product Designer is responsible for:
Conducting research discovery to define problems
Applying mixed methods research practices
Identifying the right problems using problem discovery frameworks
Prioritizing problems to be solved
Testing and learning through lean experimentation
Identifying patterns in data and build expanded research models in partnership with Product Management
Storytelling enthusiast and design-thinking influencer
Following industry trends and retail concepts that can inspire innovative product thinking
Building partnerships with internal research teams (Athlete Insights, Data & Analytics, etc.)
Understanding the macro-level journey of the product and cross-team dependencies
Utilizing visual design principles applied to UI design
Demonstrating a customer-centric view into developing great product experiences and the ability to advocate on a customer's behalf
Leveraging Homefield to create UI designs
Participating in sprint planning to support research / design / development
Gathering feedback to inform behavioral trends
Monitoring metrics to understand usage trends
Building discovery objectives and goals in collaboration with key stakeholders
Combining quantitative + qualitative data to tell the story of the product
Improving data proficiency through partnership with the D&A team
QUALIFICATIONS:
Candidates for this role should have:
Advanced understanding of Product Design
A lean product mindset rooted in experimentation
Success in defining a cohesive research strategy
Strong written and verbal communication skills
Effective facilitation, relationship building and collaboration skills to drive alignment across organizational peers and stakeholder groups
Ability to balance business objectives & customer needs
Demonstrated success defining & launching complex products
Strong deductive reasoning skills
Curious attitude and desire to learn
Customer-centric view into developing great product experiences and the ability to advocate on a customer's behalf
Experience with generative research methods
Advanced level use of problem-solving frameworks (must be able to demonstrate)
Understanding of software development lifecycle
Knowledge of lean product management
Ability to influence cross-functional teams without formal authority
Ability to know when to pivot or persevere based on data and learnings
Portfolio of work, demonstrating a human-centered design process
Nice to have - retail experience or experience working within inventory, fulfillment, or operational workflows.
This is a fully remote position
This role is not eligible for immigration sponsorship.
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VIRTUAL REQUIREMENTS:
At DICK'S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.
To ensure a smooth and secure experience, please note the following:
Cameras must be on during all virtual interviews.
AI tools are not permitted to be used by the candidate during any part of the interview process.
Offers are contingent upon a satisfactory background check which may include ID verification.
If you have any questions or need accommodations, we're here to help. Thanks for helping us keep the process fair and secure for everyone!
Targeted Pay Range: $95,200.00 - $158,800.00. This is part of a competitive total rewards package that could include other components such as: incentive, equity and benefits. Individual pay is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all teammate pay regularly to ensure competitive and equitable pay.DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.
