Loss Prevention Manager – House of Sport
Role: Store/Field Cost Center
City: Boston,MA
Location: Boston MA
Job Area: Loss Prevention
Job ID: 202309546
Brand: House of Sport
APPLY TODAY!
House of Sport by DICK'S Sporting Goods is more than just a store. It is a destination, an experience, a place where athletes can experiment and play. A retail store devoted to sport where our community can gather and be inspired. We are fundamentally changing retail by elevating these experiences, delivering first in class service, obsessing over our athletes, inspiring our teammates, and challenging retail norms.
We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping athletes to achieve their dreams.
If you are ready to obsess over the athlete and make a difference in your community, apply to join our team today!
OVERVIEW:
As a Loss Prevention Manager, you will support the Store Leadership team in achieving company objectives by managing all Loss Prevention programs and policies within the store. This key role will have the tremendous responsibility of keeping our associates, customers and our store safe. In addition, you may provide support with regard to external theft mitigation and combatting Organized Retail Crime trends. This includes networking with law enforcement, loss prevention professionals and other retailers to identify and create comprehensive case files for repeat external theft perpetrators and minimize exposure to loss and fraud. This position will further support the District Loss Prevention Manager(s) by conducting awareness training, root cause analysis and threat assessments.
IMPROVING OPERATIONAL EXECUTION AND PROFIT PERFORMANCE
- Support, promote and actively demonstrate company values related to customer experience which includes training and development of associates through motivational and effective coaching.
- Provide ad hoc support for the general needs of the business as necessary.
- Trains all store associates and managers on Company Loss Prevention programs to ensure compliance.
- Work with DLPM and store manager to identify priorities and develop appropriate operational and profit improvement strategies.
- Assists Store Manager with planning, training, preparing and execution of the annual inventory.
- Analyze key metrics to identify operational deficiencies and financial risks, develops tactics to improve.
- Conducts ongoing merchandise protection training, ensures timely completion of certification programs, assists with all new-hire training and in-depth training for specialized positions.
- Conducts regular review of operational processes for compliance – Inventory movement, cash office procedures and Known Loss Reporting. Develops tactics for improvement, as necessary.
- Trains and validates process execution related to inventory movement functions to include TIME, claims, omni channel fulfillment and inventory adjustments.
- Schedule and conduct required loss prevention, firearms, operations and safety related audits.
- Conduct weekly data analysis to assess and report on trends to store leadership and DLPM.
- All other assigned tasks
EXTERNAL AND INTERNAL THEFT IDENTIFICATION AND RESOLUTION
- Detection, investigation, and documentation of Organized Retail Crime, and other violations of law and/or company policy.
- Oversee case development and disposition and effectively manage multiple case assignments.
- Utilization of analytics, social media, and third-party websites to initiate and support investigations.
- Monitor for indicators of external and internal loss and report all circumstances or incidents to the District Loss Prevention Manager.
- Utilization of covert equipment within Company policy.
- Proactively monitor controls and conduct local and remote surveillance to identify possible dishonest activity – internal and external.
- Utilize point of sale exception reporting tools and cash over / short reports to identify and react to abnormal or suspicious activity and training opportunities.
- Respond to and investigate all instances of reported and suspected dishonesty and abuse, conduct integrity and witness interviews, gather, and maintain appropriate evidence and support disciplinary and prosecution.
- Effectively network with retail and government resources to identify, investigate, and address organized retail crime activities.
PHYSICAL SECURITY AND SAFETY
- Responsible for conducting store Loss Prevention assessments to ensure compliance with company processes and legal requirements.
- Ensures compliance with physical building security to include key control, monthly alarm tests, alarm call response and store alarm call list is maintained.
- Ensures the safety and security of associates, customers, and property per local regulations to include off site and external storage locations.
- Ensures compliance of safety related standard operating procedures for the building, service areas, climbing wall and field, food safety, ADA compliance and hazardous waste. Reviews communications for safety updates/product liability.
- Maintains vendor and company certifications required to inspect/conduct services, remain educated on current OSHA regulations applicable to store environment and ensures store compliance.
- Audits all certifications to ensure they are complete and up to date.
- Responsible for completing all store and department specific safety audits in a timely manner consistent with reporting expectations. i.e. monthly safety certification, rock wall and customer services department
- Identify and correct any safety concerns with the rock wall and climbing equipment by maintaining Company loss prevention standards and controls.
- Ensures all necessary licenses and permits related to areas of responsibility are up to date and works with applicable departments to renew prior to expiration.
- May function as the store safety committee leader and completing all required documentation
- Reviews safety trends and develops action plans regularly with the store leadership team
- Serves as the Shrink Coach and is responsible for all related duties, including executing the store Shrink Business Plan.
- Monitors firearms compliance and can approve firearms sales.
- Responsible for supporting risk management claims and documentation.
- Responsible for coordination of event safety to include law enforcement support.
- Partners with DLPM and LP Coordinator to resolve any alarm and CCTV issues.
- Ensures any key or safe combination changes occur upon changes in management.
QUALIFICATIONS:
WHAT WE OFFER
You’re passionate about sharing and protecting our public lands. We’re committed to providing compensation and benefits that honor and reward your dedication.
Our retail environment is the perfect place for you to make the most of your entrepreneurial spirit and can-do attitude. This is where you will connect people with the incredible life-changing power of sports.
Someone once said, “Hard work is its own reward.” Sounds like crazy talk to us. Around here, you’ll get the kind of rewards and perks that will enable you to (humbly) tell people at your next barbeque that you work for the most fun outdoor retailer on the planet.
As part of the House of Sport team, you’ll play a key role in bringing people a sports retailing experience unlike any other. We’ll provide you with compensation and benefits that are just as impressive.
$$$
Competitive Pay
flex
Schedules
pay
Pay Day. Your Way.
daily
25%
Store Discount
up to
ALL TEAMMATES RECEIVE
- Competitive Pay
- Professional Training Programs
- Performance-Based Pay Increases
- Teammate-Only Discounts & Sales
- DailyPay – Pay day your way
SALARIED & FULL-TIME HOURLY TEAMMATES ARE ELIGIBLE FOR
PART-TIME HOURLY TEAMMATES ARE ELIGIBLE FOR
BE PART OF OUR IMMERSIVE STORE EXPERIENCE
FPO – We believe these national treasures are meant to be explored by everyone, protected and celebrated so they may live on for generations. With this in mind, we work to enable every community to get outside, explore, and push boundaries while protecting our public lands.
BE PART OF OUR IMMERSIVE STORE EXPERIENCE
FPO – We believe these national treasures are meant to be explored by everyone, protected and celebrated so they may live on for generations. With this in mind, we work to enable every community to get outside, explore, and push boundaries while protecting our public lands.
People swing arms.
They pretend to swing golf clubs.
They hit on a driving range.
A man putts into a glass cup. Text, Golf Galaxy.
SPEAKER: We are a special breed driven by something altogether different, the belief that one day every last second of work will have been worth it. Because we all know one thing, inside every golfer, is a better one.
[UPBEAT MUSIC]
EXPLORE A NEW OUTDOOR STORE EXPERIENCE
We believe these national treasures are meant to be explored by everyone, protected and celebrated so they may live on for generations. With this in mind, we work to enable every community to get outside, explore, and push boundaries while protecting our public lands.
EXPLORE A NEW OUTDOOR STORE EXPERIENCE
We believe these national treasures are meant to be explored by everyone, protected and celebrated so they may live on for generations. With this in mind, we work to enable every community to get outside, explore, and push boundaries while protecting our public lands.
People swing arms.
They pretend to swing golf clubs.
They hit on a driving range.
A man putts into a glass cup. Text, Golf Galaxy.
DICK’S Sporting Goods introduces Public Lands!
(SPEECH)
[SQUEAL]
(DESCRIPTION)
A storefront with a giant wooden sign atop stone brick pillars that reads, Public Lands. A bicyclist pops a wheelie out front.
(SPEECH)
SPEAKER: Welcome to the new outdoors.
[WHOOSH]
(DESCRIPTION)
Pushing open the front doors. A sprawling store inside with a giant yellow logo consisting of three swooshing lines meeting at the top. A sign reads, We exist to celebrate and protect public lands for all. A series of arrows point to different sections. Bike, camp, fish, hike, paddle, run, climb.
(SPEECH)
Your adventure out there begins in here.
[LIVELY MUSIC]
(DESCRIPTION)
A row of kayaks and paddles stacked along a rack.
(SPEECH)
Introducing Public Lands,
(DESCRIPTION)
A hat atop luggage with Yeti logos. A wall of bicycles.
(SPEECH)
A new kind of outdoor store that empowers everyone to get outside, with the latest gear, services, and workshops.
(DESCRIPTION)
People sit around tents with lights and lanterns lit up on and around them in a darkened store. An employee tells camp stories to a crowd of kids. A boy hands a man a lantern to hang from the top of a tent.
(SPEECH)
Whether you’re a seasoned pro or just beginning your journey into the outdoors, Public Lands invites you to gear up and get out there.
(DESCRIPTION)
Text, Apply Today. Public Lands. Join us. Public Lands Jobs dot com.
pull back the curtain
Take a look inside Moosejaw! Don’t worry, we won’t bite.
pull back the curtain
Take a look inside Moosejaw! Don’t worry, we won’t bite.
People swing arms.
They pretend to swing golf clubs.
They hit on a driving range.
A man putts into a glass cup. Text, Golf Galaxy.
SPEAKER: We are a special breed driven by something altogether different, the belief that one day every last second of work will have been worth it. Because we all know one thing, inside every golfer, is a better one.
[UPBEAT MUSIC]
BE PART OF OUR IMMERSIVE STORE EXPERIENCE
FPO – We believe these national treasures are meant to be explored by everyone, protected and celebrated so they may live on for generations. With this in mind, we work to enable every community to get outside, explore, and push boundaries while protecting our public lands.
BE PART OF OUR IMMERSIVE STORE EXPERIENCE
FPO – We believe these national treasures are meant to be explored by everyone, protected and celebrated so they may live on for generations. With this in mind, we work to enable every community to get outside, explore, and push boundaries while protecting our public lands.
People swing arms.
They pretend to swing golf clubs.
They hit on a driving range.
A man putts into a glass cup. Text, Golf Galaxy.
(SPEECH)
[UPBEAT MUSIC]
(DESCRIPTION)
A drone shot swoops over an empty parking lot into the front doors of a Dick’s Sporting Goods, House of Sport, store.
Text, Live Your Passion For Sports.
The baseball and softball sections. The shoe section.
Text, Build Stronger Communities Through Sport.
The camping and hiking section. The health & wellness section next to a climbing wall.
Text, Share An Immersive Sports Experience.
A Hoka shoe section. A women’s clothing section. House of Skates section.
Text, Enjoy Daily pay – Pay Day Your Way.
A climbing wall is in the store’s center. A putting green lined with test putters.
Text, Up To 25% Store Discount. Join Our Team. Every Season Starts At Dick’s Sporting Goods. House of Sport. Join Our Team. www.DICKS.com/jobs.
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SEE WHAT IT’S LIKE TO WORK IN OUR DISTRIBUTION CENTERS
[MUSIC PLAYING] JAMAL: Our job is, we’re going to be gathering the freight and sending it to our stores.
KYLEN: We got all these boxes coming in from multiple areas.
TYSON: Heavy boxes, light boxes.
JASON: Some of the boxes that we deal with, I mean, they’re not light.
BLAIR: We’ll take cartons off the conveyor belt, and then we’ll put them on the skids, make sure they’re stacked to a T.
JAMAL: We just take those boxes and stack them up to the best of our ability and get ’em on out.
JASON: I kind of have a brain for like, Tetris, and I like doing that with the boxes in the trailers.
DESIREE: You start to pull boxes off the lane and you scan them and start putting the amount that needs to go to that certain store. And once you have a full box, you push it off and it goes off to shipping.
JITENDER: This process keeps repeating all day.
DESIREE: Your day will go by fast when you’re busy.
JITENDER: We work as a team, so that we can provide the best service to the customers and to the stores.
DAVID: My role here at Dick’s is basically to pull the heavy stuff off, like treadmills, ellipticals, weight sets, stuff like that.
PABLO: I’ll go into the storage racks that we have, and using different equipment, such as a reach truck or an order picker, I will pick them to be sent to each individual store.
DAVID: It’s actually pretty fun, because you’re never really dealing with the same product every day.
JIMMY: To drive equipment, you gotta be certified by one of our trainers.
PABLO: Here at the DC we actually provide training. You would learn how to drive the equipment.
JOE: They have great benefits, the insurance is great. Vacation time. The pay is actually a lot better than most places start out.
DESIREE: There are a lot of opportunities for overtime, so if you ever need the extra cash.
TYSON: They treat you really well here, to be honest.
AARON: It says they care about their teammates and they care about the morale here.
MATERIAL HANDLER
[UPBEAT MUSIC] JAMAL: So the thing I like most about the material handler role, specifically, is I get paid to work out. It’s awesome.
TYSON: There’s a lot of hard work that goes into the job– the heavy boxes, light boxes.
JAMAL: This is not an easy job. You will work. You will sweat.
KYLEN: We get all these boxes coming in from multiple areas. We just take those boxes and stack them up to the best of our ability and get them on out.
JASON: I kind of have a brain for Tetris. And I like doing that with the boxes and the trailers.
BLAIR: You need to be on your feet for a long period of time. I do 10-hour shifts, and that’s a long time to be on your feet.
COLE: The thing I like best about the job is that it’s a fast-paced environment, and that helps with getting through 10-hour shifts, and it doesn’t really feel like 10 hours whenever you’ve always got something to do.
TYSON: I do like working the 4/10s. The 4/10s are pretty nice when you do get the Friday off.
JAMAL: I will never turn down a three-day weekend. It makes your day great.
KYLEN: I work weekend shift. And it is 12 hours on Friday, Saturday, and Sunday. So while you do miss out on some weekend stuff, you do get four days off. And it’s a pretty good trade-off.
BLAIR: So I work second shift, which is 4:45 to 3:30 in the morning. So I have to get my body used to that 10-hour shift at night. So now I’m a little night owl. [LAUGHING]
COLE: The overtime opportunities are amazing here, so if you need extra money, you can always come and get it.
TYSON: You do get a day off. They make you take a day off. You don’t work seven days a week.
AARON: It says they care about their teammates. And they care about the morale here.
TYSON: There’s always opportunities to try different departments out of this warehouse if you want to try something out.
BLAIR: They’ll ask us if we want to learn something new.
JAMAL: It’s not a situation where you feel like you’re kind of stuck where you are.
TYSON: They treat you real well here, to be honest.
JASON: I really like working here a lot. It’s unlike any other warehouse experience I’ve been to.
[MUSIC PLAYING]
PROCESSING
[MUSIC PLAYING] SPEAKER 1: The stores, the athletes can go in and buy the product that they need. But in order for them to do that, the DC has to make sure they get that product out to the stores. So that’s why it is very important for us to put the right product in the boxes.
SPEAKER 2: To be the best processor, you have to focus so that the right product and item shipped goes to the right store and customers.
SPEAKER 1: You start to pull boxes off the lane. And you scan them. And start putting the amount that needs to go to that certain store. And once you have a full box, you push it off. And it goes off to shipping.
SPEAKER 2: This process keeps repeating all day.
SPEAKER 1: Your day will go by fast when you’re busy.
SPEAKER 2: All the employees are very friendly and we work as a team so that we can provide a best service to the customers and to the stores.
SPEAKER 1: I work 10 hours during the day, Monday through Thursday. So I enjoy my three day weekends that I get. It’s really nice. Better than too.
SPEAKER 2: I am an accounting student. So I like a weekend shift days. Because in a week, I get that time to finish my assignment, take my classes.
SPEAKER 1: There are a lot of opportunities for overtime. So if you ever need the extra cash.
SPEAKER 2: I got a lot of overtime here. So I don’t have to look after a secondary job. It’s just an easygoing place to work at.
[MUSIC PLAYING]
[MUSIC FADING OUT]
SPECIALIZED EQUIPMENT OPERATOR
[MUSIC PLAYING] JOE: Our goal here is to make sure the customers are happy. So we have to make sure the product that we send out is in the best shape that we can get it through the building.
DAVID: My role here at DICK’S is basically, to pull the heavy stuff off like treadmills, ellipticals, weight sets, stuff like that.
PABLO: I’ll go into the storage racks that we have and using different equipment such as a reach truck or an order picker, I will pick them to be sent to each individual store.
DAVID: It’s actually pretty fun because you’re never really dealing with the same product every day.
JIMMY: To drive equipment you’ve got to be certified by one of our trainers.
PABLO: Here at the DC we actually provide training. You would learn how to drive the equipment, such as anything ranging from a reach truck, order picker, clamp truck or any pallet rider of any size.
JOE: I work four days a week, Monday through Thursday, 10 hours a day. Gives me my 40 hours. Gives me Friday, Saturday, and Sunday off, which gives me more time with my family on a three day weekend versus a two day weekend.
PABLO: I work the weekend shift, which allows me to be a full time student Monday through Thursday and not lose out on the benefits that a full time job provides.
DAVID: Once you get into the flow of your job you are going to have a blast here.
PABLO: I definitely think you should come in with an open mind and be ready to work.
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